Voice Engineer

MatchPoint; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

MatchPoint Solutions is seeking a Senior Microsoft Teams Voice / Unified Communications Engineer to support and enhance an enterprise voice environment focused on Microsoft Teams Calling. This role involves migrating from Cisco CUCM to Teams Phone while supporting trader voice, carrier, and AV technologies.

The ideal candidate has hands-on Teams Phone experience, solid Cisco voice background, and strong communication skills to work directly with business users in a fast-paced environment.

Qualifications

• Hands-on experience with Microsoft Teams Phone/Teams Calling.
• Experience configuring Call Queues, Auto Attendants, delegation, and SIP connectivity.
• Experience integrating and troubleshooting Poly and/or Yealink Teams-certified devices.
• Hands-on experience with Cisco CUCM.
• Demonstrated experience migrating enterprise voice environments from Cisco CUCM to Microsoft Teams Phone.
• Strong understanding of enterprise voice, SIP, PSTN connectivity, call routing, and telephony troubleshooting.
• Experience supporting business users in an enterprise environment.
• Strong communication and customer-facing skills.

Responsibilities

• Configure, troubleshoot, and support Microsoft Teams Phone/Teams Calling, including Call Queues and Auto Attendants.
• Manage SIP connectivity and integration; handle physical phone/device integration (Poly/Yealink).
• Support and drive migration from Cisco CUCM to Microsoft Teams Calling.
• Troubleshoot voice routing, calling, endpoint, and interoperability issues across Teams and legacy telephony.
• Support IPC Unigy/Unity trader voice environments.
• Support Cisco CUCM and related voice infrastructure during migration.
• Integrate Cisco and Poly AV solutions with enterprise calling capabilities.
• Coordinate with Verizon on carrier provisioning, troubleshooting, circuits, and escalations.
• Work with business users to troubleshoot issues and provide guidance or training as needed.
• Assist with documentation, knowledge transfer, and user adoption during Teams Calling transition.

Skills

Microsoft Teams Phone

Call Queues/Auto Attendants

SIP connectivity

CUCM experience

Customer-facing comms

Tools

Poly/Yealink devices

Unigy/Unity trader voice

Cisco CUCM

Verizon carrier management

Job description

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from ideas to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

Updated resource requirements:

• P1: Microsoft Teams Calling
• Call Queues / Auto Attendants
• Microsoft Teams SIP integration
• P2: IPC Unity Support (Trader Voice)
• P3: Audio / Visual (Cisco/PolyCom) integration with phone calling
• CUCM
• Local to NYC
• 3 Days a week on site
• Business User Facing - needs soft skills for business users. Training experience is a plus.
• Experience Migrating from CUCM to MSFT Teams Calling

Here is what I put together for a more refined job description:

Senior Microsoft Teams Voice / Unified Communications Engineer

Position Overview

We are seeking a hands-on Microsoft Teams Voice / Unified Communications Engineer to support and enhance an enterprise voice environment, with a primary focus on Microsoft Teams Calling. This individual will help drive the migration from Cisco CUCM to Microsoft Teams Phone while supporting existing voice, trader voice, carrier, and audio/visual technologies.

The ideal candidate has strong hands-on Microsoft Teams Phone experience, solid knowledge of traditional Cisco voice environments, and the communication skills to work directly with business users.

Key Responsibilities

• Configure, troubleshoot, and support Microsoft Teams Phone / Teams Calling, including:
• Call Queues and Auto Attendants
• SIP connectivity and integration
• Physical phone/device integration, including Poly and Yealink
• Support and help drive migration activities from Cisco CUCM to Microsoft Teams Calling
• Troubleshoot voice routing, calling, endpoint, and interoperability issues across Microsoft Teams and legacy telephony platforms
• Support IPC Unigy/Unity trader voice environments
• Support Cisco CUCM and associated voice infrastructure during migration and transition
• Integrate Cisco and Poly audio/visual solutions with enterprise calling capabilities
• Coordinate with Verizon on carrier-related provisioning, troubleshooting, circuits, and escalations
• Work directly with business users to troubleshoot issues, communicate changes, and provide guidance or training as needed
• Assist with documentation, knowledge transfer, and user adoption during the Teams Calling transition

Required Experience

• Strong hands-on experience with Microsoft Teams Phone / Teams Calling
• Experience configuring Call Queues, Auto Attendants, call delegation, and SIP connectivity
• Experience integrating and troubleshooting Poly and/or Yealink Teams-certified devices
• Hands-on experience with Cisco CUCM
• Demonstrated experience migrating enterprise voice environments from Cisco CUCM to Microsoft Teams Phone
• Strong understanding of enterprise voice, SIP, PSTN connectivity, call routing, and telephony troubleshooting
• Experience supporting business users in an enterprise environment
• Strong communication and customer-facing skills

Preferred Experience

• IPC Unigy/Unity / Trader Voice experience, particularly within financial services or trading environments
• Cisco/Poly AV integration experience
• Verizon or other telecom carrier management experience

Location / Schedule

• New York City, NY
• Hybrid schedule with 3 days per week onsite at 330 Madison Avenue
• Must be comfortable working directly with business users in an onsite environment

I would screen candidates in roughly this order:

• Microsoft Teams Phone/Calling expertise
• Call Queues, Auto Attendants, delegation, SIP and physical Teams devices
• NYC availability for 3 days onsite
• AV integration, Verizon carrier management, and training experience