Senior Teams Voice & UC Engineer — Hybrid NYC

MatchPoint; New York (NY); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

MatchPoint Solutions is seeking a Senior Microsoft Teams Voice / Unified Communications Engineer to support and enhance an enterprise voice environment focused on Microsoft Teams Calling. This role involves migrating from Cisco CUCM to Teams Phone while supporting trader voice, carrier, and AV technologies.

The ideal candidate has hands-on Teams Phone experience, solid Cisco voice background, and strong communication skills to work directly with business users in a fast-paced environment.

Qualifications

• Hands-on experience with Microsoft Teams Phone/Teams Calling.
• Experience configuring Call Queues, Auto Attendants, delegation, and SIP connectivity.
• Experience integrating and troubleshooting Poly and/or Yealink Teams-certified devices.
• Hands-on experience with Cisco CUCM.
• Demonstrated experience migrating enterprise voice environments from Cisco CUCM to Microsoft Teams Phone.
• Strong understanding of enterprise voice, SIP, PSTN connectivity, call routing, and telephony troubleshooting.
• Experience supporting business users in an enterprise environment.
• Strong communication and customer-facing skills.

Responsabilités

• Configure, troubleshoot, and support Microsoft Teams Phone/Teams Calling, including Call Queues and Auto Attendants.
• Manage SIP connectivity and integration; handle physical phone/device integration (Poly/Yealink).
• Support and drive migration from Cisco CUCM to Microsoft Teams Calling.
• Troubleshoot voice routing, calling, endpoint, and interoperability issues across Teams and legacy telephony.
• Support IPC Unigy/Unity trader voice environments.
• Support Cisco CUCM and related voice infrastructure during migration.
• Integrate Cisco and Poly AV solutions with enterprise calling capabilities.
• Coordinate with Verizon on carrier provisioning, troubleshooting, circuits, and escalations.
• Work with business users to troubleshoot issues and provide guidance or training as needed.
• Assist with documentation, knowledge transfer, and user adoption during Teams Calling transition.

Connaissances

Microsoft Teams Phone

Call Queues/Auto Attendants

SIP connectivity

CUCM experience

Customer-facing comms

Outils

Poly/Yealink devices

Unigy/Unity trader voice

Cisco CUCM

Verizon carrier management

Description du poste

MatchPoint Solutions is seeking a Senior Microsoft Teams Voice / Unified Communications Engineer to support and enhance an enterprise voice environment focused on Microsoft Teams Calling. This role involves migrating from Cisco CUCM to Teams Phone while supporting trader voice, carrier, and AV technologies.

The ideal candidate has hands-on Teams Phone experience, solid Cisco voice background, and strong communication skills to work directly with business users in a fast-paced environment.