Voice Engineer

Tata Consultancy Services; Gahanna (OH); On-site; USD 65,000 - 75,000; Full time

Job summary

Tata Consultancy Services Limited in Gahanna, OH is seeking an Engineer focused on collaboration telephony to manage Teams Phone System migrations, SBC integrations, and Cisco UCM environments.

You will configure call routing, port gateways, E911, and oversee mass migrations from Cisco to Teams, while ensuring call quality and compliance across the enterprise.

Qualifications

• 3+ years managing large call manager telephony environments.
• Strong experience with Voice/VoIP management tools.
• Strong knowledge and experience with Cisco Unified Call Manager.
• Good knowledge and familiarity with Cisco UCS.

Responsibilities

• Configure and enable Teams Phone System, policies, calling plans, and number assignments.
• Work with SBCs (AudioCodes/Ribbon) for Direct Routing setup and testing.
• Perform user cutovers from Cisco to Teams in coordinated migration waves.
• Configure Teams call queues, auto attendants, voicemail, and routing policies.
• Migrate and validate analog and specialty lines (gateways/intercom/paging).
• Coordinate with carriers for number porting and PSTN transitions.
• Reconfigure or decommission Cisco voice gateways and SIP trunks postmigration.
• Update routing tables, dial peers, E911 configurations, and failover paths.
• Support coexistence scenarios during phased migration.
• Provide L2/L3 troubleshooting during pilot and mass migration phases.
• Identify issues in SBC routing, Teams policy conflicts, or device registration failures.
• Handle escalations related to call quality, dropped calls, and network dependencies.
• Create detailed SOPs, migration runbooks, rollback plans, and user guides.

Skills

VoIP management

Cisco UCM

SBC tech

Call recording

E911

Cisco UCS

Networking

Teams Calling

Telephony management

Education

Bachelor's in Computer Science

Tools

AudioCodes

Ribbon

SIP Trunks

Direct Routing

Job description

Job Description

Must Have Technical/Functional Skills

• Strong experience with Voice / VoIP management tools and processes
• Strong knowledge and experience with Cisco Unified Call Manager
• Good knowledge and experience with SBC technologies (Oracle)
• Strong understanding of call recording systems (Nice)
• Strong E911 experience
• Good knowledge and familiarity
• with Cisco UCS
• Good experience with general networking technologies
• Strong understanding with Microsoft Teams Calling
• 3+ years of experience managing large call manager telephony environments

Roles & Responsibilities

• Configure and enable Teams Phone System, policies, calling plans, and number assignments.
• Work with SBCs (AudioCodes/Ribbon) for Direct Routing setup and testing.
• Perform user cutovers from Cisco to Teams in coordinated migration waves.
• Configure Teams call queues, auto attendants, voicemail, and routing policies.
• Migrate and validate analog and specialty lines (gateways/intercom/paging).
• Coordinate with carriers for number porting and PSTN transitions
• Reconfigure or decommission Cisco voice gateways and SIP trunks postmigration.
• Update routing tables, dial peers, E911 configurations, and failover paths.
• Support coexistence scenarios during phased migration.
• Provide L2/L3 troubleshooting during pilot and mass migration phases.
• Identify issues in SBC routing, Teams policy conflicts, or device registration failures.
• Handle escalations related to call quality, dropped calls, and network dependencies.
• Create detailed SOPs, migration runbooks, rollback plans, and user guides.

Salary Range: $65,000 -$75,000 year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Gahanna, OH

Function

TECHNOLOGY

Role

Engineer

ID

434798

Skills

CISCO

Salary Range

$65,000 - $75,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE