Voice Engineer

Encore Technologies; Cincinnati (OH); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading technology solutions provider is seeking a Client Delivery Manager to oversee voice communication systems. The ideal candidate will manage VoIP solutions, provide technical support, and resolve issues related to voice systems. This full-time role in Cincinnati, OH, offers competitive pay ranging from $50,000 to $60,000 annually.

Qualifications

• Knowledge of VoIP, IP telephony, analog and other voice communication systems.
• Knowledge of networking and voice protocols.
• Ability to configure, monitor, and troubleshoot voice hardware (phones, headsets, and video conferencing equipment).

Responsibilities

• Resolve tickets related to voice systems.
• Work with internal teams and vendors on voice issues.
• Maintain documentation of voice system configurations.
• Participate in deployments with minimal disruption.
• Provide technical support for end-users.
• Respond to call quality and voice system failures.

Skills

Knowledge of VoIP technologies

Knowledge of IP telephony

Knowledge of voice communication systems

Ability to troubleshoot hardware

Tools

Cisco

Avaya

Job description

Client Delivery Manager @ Encore Talent Solutions

Position Summary

The Voice Engineer, Tier 1 is responsible for the support and maintenance of voice communication systems within the organization. This includes managing analog, voice over IP (VoIP) solutions, telephony infrastructure, and ensuring that end users devices are operating correctly. The ideal candidate should have knowledge and/or experience in telecommunication technologies, network infrastructure, and voice systems administration.

Responsibilities

• Resolve tickets related to voice systems, such as hardware failures, carrier connectivity issues, and configuration errors.
• Work closely with internal teams and external vendors to identify root causes of voice system problems.
• Maintain documentation of voice system configurations and troubleshooting procedures.
• Participate in small voice system deployments, ensuring timely delivery and minimal disruption to users.
• Provide technical support for end-users, including troubleshooting VoIP phones, video conferencing equipment, and other communication devices.
• Respond to and resolve issues related to call quality, dropped calls, voicemail, and other voice system failures.
• Other duties as assigned.

Qualifications

• Knowledge of VoIP, IP telephony, analog and other voice communication systems.
• Knowledge of industry-standard voice platforms (e.g., Cisco, Avaya, etc.).
• Knowledge of networking and voice protocols.
• Ability to configure, monitor, and troubleshoot voice hardware (phones, headsets, and video conferencing equipment).

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Occasional walking between facilities.
• Occasional lifting, pushing, pulling up to 15 lbs.

Base Pay Range

$50,000.00/yr - $60,000.00/yr

Seniority Level

Associate

Employment Type

Full-time

Job Function

Information Technology

Industries

IT Services and IT Consulting

Encore Technologies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

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