Sr. Voice Engineer

MMI; Mason (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

MMI is hiring a Senior Voice Engineer located in Mason, OH for a 6-month contract position with potential for extension. The ideal candidate will have extensive experience in voice infrastructure services, specifically with Cisco VoIP and Messaging platforms.

Responsibilities include advanced administration and troubleshooting of voice technologies, supporting critical business platforms, and ensuring high-quality service delivery.

Candidates must meet stringent federal background and certification requirements.

Qualifications

• 10+ years of experience providing Voice Operations support services.
• Ability to implement, configure, operate Cisco platforms.
• Must pass a 10 Year Federal background and drug test.

Responsibilities

• Administer and operate Cisco VoIP and Messaging platforms.
• Troubleshoot voice quality and network QoS issues.
• Resolve complex incidents and support business critical platforms.

Skills

Cisco VoIP and Messaging platforms

Voice Operations support

Tier 3 troubleshooting

Telco services knowledge

TCP/IP, routing and switching

Education

Degree in Engineering or Computer Science

Cisco certification/training

ITIL Foundation Certification

Job description

Title: Sr. Voice Engineer

Term: 6 Months C2H

Location: Mason, OH

Position type: Long term contract / contract to hire possible

Unfortunately, we cannot work with 3rd party & H1B employee’s.

Positions to be located in Mason OH to support client located in So California

Responsibilities and Position Description

This position will be a member of a North American team responsible for delivery of voice infrastructure services in complex, large enterprise environments.

As a Senior Voice engineer responsibilities will include:

• Advanced administration, configuration, implementation, operation and maintenance of Cisco VoIP and Messaging platforms.
• Advanced administration, configuration, implementation, and maintenance of additional Cisco Call Center based telephony and application infrastructure.
• Tier 3 troubleshooting skills, including voice quality and network QoS.
• Resolving complex incidents and problems.
• Working with Telecom providers and 3rd party hardware/software maintenance vendors.
• Support of 24x7 business critical platforms and accounts.

Education and Certifications

• Degree in Engineering or Computer Science or equivalent experience.
• Voice Industry or Vendor Platform Certifications. Cisco certification/training essential.
• ITIL Foundation Certification preferred.

Technical Skills

• Advanced ability to implement, configure, operate, and administer Cisco based VoIP Voice and Messaging platforms which include Cisco Unified Communication Manager, Unified Contact Center, Unity Unified Messaging, Gateways, Jabber Presence, and Softphone.
• 10+ years’ experience providing Voice Operations support services in a mid to large size organization supporting a variety of vendor platforms and technologies.
• Advanced knowledge of Telco services (PRI, DID, POTS, GS/LS Trunks)
• Understanding of TCP/IP, routing and switching protocols including SIP, LAN, WAN, VLAN
• Experience designing and/or supporting QoS, MPLS, VLANs, Multicast solutions.

Background

Candidate must be in a position to pass a very stringent 10 Year Federal background and drug test including a polygraph test with the local City Police Department and Justice Department.

Additional Information

All your information will be kept confidential according to EEO guidelines.