Patient Services Admin – Voice Center (Onsite)

Mass General Brigham; Boston (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Mass General Brigham seeks an Administrative Assistant to create a welcoming patient experience and support daily clinical practice operations. The role suits an organized, service-minded professional who enjoys patient interaction and multitasking within a healthcare team.

Starting pay is $20 per hour with potential for higher rate based on relevant experience. Onsite at 15 New Chardon Street, Boston, 40 hours weekly, day shift, regular employee type.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of office experience required.
• CMAA credential preferred.
• Proficiency with Microsoft Office Suite and standard office procedures.
• Strong written, verbal, telephone, and interpersonal communication skills.
• Excellent organization and time-management skills.
• Ability to handle non-routine calls and follow established protocols.

Responsibilities

• Greet and assist patients and support scheduling, check-in, and check-out.
• Schedule patient appointments and maintain records.
• Answer incoming calls, respond to inquiries, take messages, and coordinate appointments.
• Process administrative documentation, including billing forms, medical records, laboratory results, and scanned documents.
• Assist with prior authorizations, provider questions, prescription refill requests, and test result messages.
• Prepare forms, records, schedules, memos, correspondence, mail, and faxes.
• Serve as a Super User for scheduling, registration, and billing systems.
• May support surgical scheduling and schedule changes/blocking at advanced level.
• May accept patient co-payments as required.

Skills

Office experience

Microsoft Office

Communication skills

Time management

Customer service

Education

High School Diploma

CMAA

Job description

Mass General Brigham seeks an Administrative Assistant to create a welcoming patient experience and support daily clinical practice operations. The role suits an organized, service-minded professional who enjoys patient interaction and multitasking within a healthcare team.

Starting pay is $20 per hour with potential for higher rate based on relevant experience. Onsite at 15 New Chardon Street, Boston, 40 hours weekly, day shift, regular employee type.