Administrative Assistant Voice Center

1200 The General Hospital Corporation; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham in Boston is seeking an Administrative Assistant to create a smooth, welcoming experience for patients while supporting day-to-day operations in a busy clinical practice.

The role suits an organized, service-minded professional who enjoys working with patients, managing multiple priorities, and collaborating with a healthcare team. You will handle scheduling, registrations, and communications, with opportunities for growth within a values-driven, not-for-profit system.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Certified Medical Administrative Assistant (CMAA) credential preferred.

Responsibilities

• Greet and assist patients and support scheduling, check-in, and check-out activities.
• Schedule patient appointments and maintain accurate appointment records.
• Answer incoming calls, respond to routine inquiries, take messages, and coordinate appointments.
• Process administrative documentation, including billing forms, medical records, laboratory results, and scanned documents.
• Assist with prior authorizations, provider questions, prescription refill requests, and test result messages.
• Prepare forms, records, schedules, memos, correspondence, mail, and faxes.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to others.
• May support more complex or specialized functions, such as surgical scheduling and schedule changes/blocking, at an advanced competency level.
• May accept patient co-payments as required.

Skills

Communication skills

Scheduling

Telephone etiquette

Education

High School Diploma or equivalent

CMAA credential preferred

Tools

Microsoft Office Suite

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join our Voice Center as an Administrative Assistant and play an important role in creating a smooth, welcoming experience for patients while supporting the day-to-day operations of a busy clinical practice. This position is ideal for an organized, service-minded professional who enjoys working with patients, managing multiple priorities, and collaborating with a healthcare team.

Qualifications

What You’ll Do

• Greet and assist patients and support scheduling, check-in, and check-out activities.
• Schedule patient appointments and maintain accurate appointment records.
• Answer incoming calls, respond to routine inquiries, take messages, and coordinate appointments.
• Process administrative documentation, including billing forms, medical records, laboratory results, and scanned documents.
• Assist with prior authorizations, provider questions, prescription refill requests, and test result messages.
• Prepare forms, records, schedules, memos, correspondence, mail, and faxes.
• Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to others.
• May support more complex or specialized functions, such as surgical scheduling and schedule changes/blocking, at an advanced competency level.
• May accept patient co-payments as required.

What You’ll Bring

• High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Certified Medical Administrative Assistant (CMAA) credential preferred.
• Proficiency with Microsoft Office Suite and standard office procedures, including filing, copying, scanning, printing, and faxing.
• Strong written, verbal, telephone, and interpersonal communication skills.
• Excellent organization and time-management skills with the ability to manage multiple responsibilities and follow established protocols.
• Ability to handle non-routine calls, resolve routine issues appropriately, and communicate clearly and accurately.

Additional Job Details (if applicable)

• Remote Type Onsite
• Work Location 15 New Chardon Street
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $17.71 - $24.94/Hourly
• Grade 3

Starting pay is $20 per hour, with the opportunity for a higher rate based on the candidate’s relevant experience.

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.