Patient Experience Clinic Assistant

The General Hospital Corporation; Salem (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Retirement savings program

Paid time off

Tuition assistance and professional发展

Job summary

Mass General Brigham is seeking a Clinic/Practice Assistant to support patient check-in, scheduling, and administrative tasks across North Shore locations. You will greet patients, coordinate information, and help connect them with the right providers and resources for a streamlined care experience.

Join a leading healthcare system committed to high-quality care, teamwork, and continuous improvement. This onsite role offers on-the-job training, opportunities for growth, and a collaborative

Qualifications

• High school diploma or equivalent required.
• 0-1 year of healthcare office experience required; medical office experience strongly preferred.
• Basic proficiency with Microsoft Office applications.
• Strong organizational, communication, and customer service skills.
• Attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Comfort communicating with patients, handling phone inquiries, and following established procedures.

Responsibilities

• Create a welcoming patient experience by greeting patients, answering questions, and assisting with check-in and check-out.
• Keep care organized and accessible by scheduling appointments, coordinating patient information, and maintaining accurate records.
• Connect patients with the right resources by answering calls, routing messages, and helping coordinate requests related to prescriptions, test results, referrals, and prior authorizations.
• Support efficient clinic operations by managing documents, processing forms and payments as needed, and maintaining schedules and records.
• Partner with your team to help providers and clinical staff deliver a smooth, coordinated patient experience.
• Assist with specialty-specific needs such as surgical scheduling and other administrative responsibilities, depending on the practice.

Skills

Customer service

Communication

Organizational skills

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mass General Brigham is seeking a Clinic/Practice Assistant to support patient check-in, scheduling, and administrative tasks across North Shore locations. You will greet patients, coordinate information, and help connect them with the right providers and resources for a streamlined care experience.

Join a leading healthcare system committed to high-quality care, teamwork, and continuous improvement. This onsite role offers on-the-job training, opportunities for growth, and a collaborative