VMware Administrator - Top Secret Clearance

Dunhill Professional Search & Government Solutions; Melbourne (FL); On-site; USD 70,000 - 102,000; Full time

Job summary

Dunhill Government Solutions seeks a Tier II VMware virtualization support specialist to ensure availability and performance of enterprise infrastructure. You will escalate and resolve incidents, perform root cause analysis, and maintain the virtual environment.

Active Top Secret clearance is required. Typical compensation ranges from $70,000 to $102,000 per year, with EST hours 10am–6pm. Experience with vRealize/Aria, vCenter, and Veeam is preferred; ServiceNow familiarity a plus.

Qualifications

• Bachelor's degree or equivalent in IT or CS, or related field.
• 1+ years of VMware virtualization support experience.
• Experience with ITSM incident tracking (ServiceNow preferred).
• Troubleshooting VM performance, storage, and networking in a virtualized env.
• Top Secret clearance required
• Shift is 10am EST - 6pm EST
• Security+ certification

Responsibilities

• Provide Tier II escalation support for VMware-related incidents.
• Troubleshoot VM performance, host connectivity, and storage issues.
• Provision, clone, template, and decommission VMs per change management.
• Monitor health using vRealize Operations, vCenter alarms, and monitoring tools.
• Document incidents and requests in ITSM (ServiceNow).
• Assist with backup and disaster recovery processes (Veeam, SRM).
• Support security hardening and compliance per security requirements (STIGs).
• Collaborate with Tier I for guidance and escalation criteria.

Skills

VMware knowledge

Root cause analysis

Incident escalation

Education

Bachelor's degree in Information Technology or Computer Science

Associate degree + 2 years relevant experience

4 years relevant experience in lieu of a degree

Tools

ServiceNow

Veeam

VMware NSX

vRealize Operations

Aria Suite

Veeam SRM

Job description

Responsible for providing Tier II technical support for enterprise virtualization infrastructure, with a focus on VMware technologies (vSphere, ESXi, vCenter, vSAN, NSX). Serves as an escalation point for Tier I Service Desk staff on virtualization-related incidents, performing advanced troubleshooting, root cause analysis, and system maintenance to ensure availability, performance, and stability of the virtual environment.

Key Responsibilities

• Provide Tier II escalation support for incidents involving VMware, virtual machines, and related virtualization infrastructure.
• Troubleshoot and resolve issues related to VM performance, host connectivity, storage (vSAN/SAN/NAS datastores), networking (vSwitch, distributed switches, NSX), snapshots, and cluster/HA/DRS configurations.
• Perform VM provisioning, cloning, templating, and decommissioning in accordance with change management procedures.
• Monitor virtual environment health using tools such as vRealize Operations (Aria Operations), vCenter alarms, and enterprise monitoring platforms; proactively identify and remediate capacity, performance, or configuration issues.
• Document, track, and update incidents and service requests in the ITSM ticketing system (e.g., ServiceNow), ensuring resolution within SLA.
• Assist with backup and disaster recovery processes for virtualized systems (e.g., Veeam, VMware SRM) and support recovery testing.
• Support security hardening, compliance scanning, and remediation of virtual infrastructure per organizational and government security requirements (e.g., STIGs).
• Collaborate with Tier I Service Desk to provide technical guidance, knowledge transfer, and escalation criteria for VMware-related tickets.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field; or Associate degree + 2 years additional relevant experience; or 4 years additional relevant experience in lieu of a degree.
• 1+ years of VMware virtualization support.
• Experience with an ITSM incident tracking system (ServiceNow preferred).
• Demonstrated experience troubleshooting VM performance, storage, and networking issues within a virtualized environment.
• Top Secret clearance required
• Shift is 10am EST - 6pm EST
• Security + certification

Other Job-Specific Skills

• Working knowledge of VMware NSX, vSAN, and vRealize/Aria Suite.
• Familiarity with Windows Server and/or Linux server administration in a virtualized environment.
• Understanding of enterprise storage concepts (SAN/NAS, LUNs, datastores) and networking fundamentals (VLANs, TCP/IP, DNS).
• Familiarity with ITIL v4 practices for incident, problem, and change management.
• Knowledge of DoD/federal security compliance standards (STIGs, RMF) a plus, if supporting government clients.
• Ability to manage multiple priorities and tickets in a fast-paced enterprise environment.

Clearance: Active Top Secret clearance required.

Compensation: $70,000 - $102,000 per year, depending on experience.

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