VMware Administrator - Secret Clearance

Dunhill Professional Search & Government Solutions; Slippery Rock (Butler County); On-site; USD 75,000 - 85,000; Full time

Job summary

Dunhill Professional Search & Government Solutions is seeking a VMware Administrator to provide Tier II escalation support for an enterprise virtualization environment, focusing on VMware technologies (vSphere, ESXi, vCenter, vSAN, NSX). The role requires active DoD-style security awareness and a Secret clearance.

The candidate will troubleshoot VM performance, storage, and networking issues, provision VMs, and participate in DR/testing and security hardening.

Qualifications

• Bachelor's degree in IT/CS or related field, or equivalent experience.
• 1+ years of VMware virtualization support.
• Experience with ITSM incident tracking (ServiceNow preferred).
• Secret clearance required.
• Security+ certification.

Responsibilities

• Provide Tier II escalation support for VMware and related virtualization incidents.
• Troubleshoot VM performance, storage, networking, and cluster configurations.
• Perform VM provisioning, cloning, templating, and decommissioning per change control.
• Monitor health with vRealize Operations and vCenter alarms; address capacity issues.
• Document incidents and requests in the ITSM system (ServiceNow) per SLA.
• Assist with backup and DR processes (Veeam, SRM) and recovery testing.
• Support security hardening and remediation per STIGs and RMF.

Skills

VMware knowledge

Troubleshooting

Team collaboration

Education

Bachelor's degree in IT/CS or related field / equivalent experience

Tools

ServiceNow

vRealize Operations

Veeam

VMware SRM

NSX/vSAN

vCenter

Job description

VMware Administrator — Slippery Rock, PA

This is a newly awarded contract supporting critical defense cyber initiatives. The team is being built now, which means the people who join early help set how it runs rather than inheriting someone else's process.

Position Overview

Responsible for providing Tier II technical support for enterprise virtualization infrastructure, with a focus on VMware technologies (vSphere, ESXi, vCenter, vSAN, NSX). Serves as an escalation point for Tier I Service Desk staff on virtualization-related incidents, performing advanced troubleshooting, root cause analysis, and system maintenance to ensure availability, performance, and stability of the virtual environment.

Key Responsibilities

• Provide Tier II escalation support for incidents involving VMware, virtual machines, and related virtualization infrastructure.
• Troubleshoot and resolve issues related to VM performance, host connectivity, storage (vSAN/SAN/NAS datastores), networking (vSwitch, distributed switches, NSX), snapshots, and cluster/HA/DRS configurations.
• Perform VM provisioning, cloning, templating, and decommissioning in accordance with change management procedures.
• Monitor virtual environment health using tools such as vRealize Operations (Aria Operations), vCenter alarms, and enterprise monitoring platforms; proactively identify and remediate capacity, performance, or configuration issues.
• Document, track, and update incidents and service requests in the ITSM ticketing system (e.g., ServiceNow), ensuring resolution within SLA.
• Assist with backup and disaster recovery processes for virtualized systems (e.g., Veeam, VMware SRM) and support recovery testing.
• Support security hardening, compliance scanning, and remediation of virtual infrastructure per organizational and government security requirements (e.g., STIGs).
• Collaborate with Tier I Service Desk to provide technical guidance, knowledge transfer, and escalation criteria for VMware-related tickets.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field; or Associate degree + 2 years additional relevant experience; or 4 years additional relevant experience in lieu of a degree.
• 1+ years of VMware virtualization support.
• Experience with an ITSM incident tracking system (ServiceNow preferred).
• Demonstrated experience troubleshooting VM performance, storage, and networking issues within a virtualized environment.
• Secret clearance required.
• Security+ certification.

Other Job-Specific Skills

• Working knowledge of VMware NSX, vSAN, and vRealize/Aria Suite.
• Familiarity with Windows Server and/or Linux server administration in a virtualized environment.
• Understanding of enterprise storage concepts (SAN/NAS, LUNs, datastores) and networking fundamentals (VLANs, TCP/IP, DNS).
• Familiarity with ITIL v4 practices for incident, problem, and change management.
• Knowledge of DoD/federal security compliance standards (STIGs, RMF) a plus, if supporting government clients.
• Ability to manage multiple priorities and tickets in a fast-paced enterprise environment.

Why people take this role

• A new contract, staffing from day one — early hires help shape how the program runs.
• The employer is rated by its own employees, year after year, among the top 50 best places to work.
• Tier II escalation work across vSphere, vSAN and NSX, with exposure to the full virtualization stack rather than one slice of it.
• Certification and training support, including the certifications named above.

Location: Slippery Rock, PA — on-site.

Clearance: Active Secret clearance required.

Compensation: $75,000 - $85,000 per year, depending on experience.