Customer Service Representitve (Program Assistant)-61007688

State of South Carolina; Charleston (SC); On-site; USD 32,000 - 46,000; Full time

Job summary

State of South Carolina Department of Public Health in Charleston seeks a Customer Service Representative to assist on-site customers with vital records, verify information, issue documents, and support fee collection and audit-ready records.

You will enter data into the vital records system, process amendments, and perform clerical duties, with attention to accuracy, security, and compliance.

Qualifications

• High school diploma or higher; college degree may substitute for experience.
• Three years of customer service experience preferred.
• Ability to type 45 wpm and operate an electronic records system.

Responsibilities

• Assist on-site customers for vital records services and advise on document eligibility.
• Enter data from applications into the electronic vital records system and process fees.
• Initiate amendments such as affidavits of correction and court orders.
• Perform clerical duties including filing, organizing, and office maintenance.
• Ensure accuracy and accountability for audit purposes.

Skills

Customer service

Typing 45 wpm

Bilingual Spanish

Education

High school diploma

Bachelor's degree substitute allowed

Tools

Electronic records system

Job description

Job Responsibilities

Careers at DPH: Work that makes a difference!

Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity

Under supervision of the vital records site supervisor, functions as a Customer Service Representative in assisting on‑site customers for vital records services in the Division of Vital Records; performs related customer service activities including acceptability of information, entitlement of requested documents, receipt and accountability of fees issuance of documents; initiation of amendments including affidavits of correction, paternity acknowledgements, legitimations, court orders and establishing delayed birth certificates.

• Assist customers in the completion of applications for certified copies of vital events. Following established policies, screens applications for necessary information and entitlement to documents; issues certified copies of vital records; advises when discrepancies are apparent on original documents or no record is found.
• Enters data from application into electronic vital records system. Follows established policies regarding security paper and collection and receipting of fees. Reconciles any discrepancies to ensure strict accountability for audit purposes.
• Following established policies initiates amendments by affidavits of correction, paternity acknowledgements, legitimations, and court orders; initiates the establishment of delayed certificates.
• Assists in a variety of assigned clerical and office maintenance duties including but not limited to filing, organizing, occasional cleaning, etc.
• Other duties as assigned related to the position.

Minimum And Additional Requirements

State Minimum Requirements: A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Agency Additional Requirements: Three (3) years of customer service experience, two (2) years of face cashiering or banking experience. Ability to type at a corrected rate of 45 wpm (on-site test required).

Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the SCDPH Chief Human Resources Officer, or their delegate.

Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

Preferred Qualifications

Bilingual in Spanish, associate or bachelor's degree, and/or six (6) years of responsible clerical experience.

EEO

The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.

REASONABLE ACCOMMODATION

Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.

STATE DISASTER PLAN

In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.

DRIVING RECORD

If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant, being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.