Vital Records Operations Supervisor - Hybrid

State of South Carolina; South Carolina; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Vacation leave

Sick leave

Paid holidays

Parental leave

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

SCRS retirement plan

ORP retirement plan

Deferred compensation

Job summary

The South Carolina Department of Public Health seeks an On-Site Customer Service Supervisor for the Division of Vital Records. You will assist on-site customers, process requests for certified copies, monitor staff performance, and manage time and cash handling at a regional office.

You will train staff, review amendments for accuracy, gather data for performance goals, and coordinate with the regional coordinator. Strong typing, supervisory, and clerical skills are essential.

Qualifications

• High school diploma or higher with relevant program experience.
• Six years of clerical experience including two years in cashiering, banking or accounting.
• Three years of supervisory or vital records experience.
• Ability to type at 45 wpm; on-site test required.

Responsibilities

• Assist on-site customers for vital records and oversee accuracy of document requests.
• Monitor performance and supervise a regional Vital Records office; approve time, leave, and cash handling.
• Advise staff, review amendments and ensure completeness before submission to Columbia.
• Gather data to support performance goals and attend monthly coordination meetings.
• Assist customers with applications for certified copies and monitor Go Certificates, emails, faxes, and in-person requests.

Skills

Customer service

Supervisory experience

Cashier/banking

Typing 45 wpm

Data collection

Education

High school diploma

Associate or bachelor's degree

Bilingual Spanish or English

Tools

Qflow

Go Certificates

Job description

The South Carolina Department of Public Health seeks an On-Site Customer Service Supervisor for the Division of Vital Records. You will assist on-site customers, process requests for certified copies, monitor staff performance, and manage time and cash handling at a regional office.

You will train staff, review amendments for accuracy, gather data for performance goals, and coordinate with the regional coordinator. Strong typing, supervisory, and clerical skills are essential.