On-Site Vital Records Customer Service Supervisor

State of South Carolina; United States; Remote; USD 45,000 - 62,000; Full time

Benefits offered by this job

15 days Annual Leave

15 days Sick Leave

13 Paid Holidays

Paid Parental Leave

Health, dental, vision, and life ins.

SC Deferred Compensation

Job summary

The State of South Carolina Department of Public Health seeks an On-Site Customer Service Supervisor for the Division of Vital Records. The role oversees on-site customers, manages document issuance, and leads staff through amendments and corrections in accordance with policy.

Qualifications include three years in Vital Records or supervisory work, plus a high school diploma and an associate or bachelor’s degree; bilingual ability in Spanish or English is favored.

Qualifications

• At least three years of Vital Records experience or supervisory experience.
• Two years' supervisory experience or vital records experience.
• Ability to type at 45 wpm (on-site test).
• Associate or bachelor’s degree preferred; bilingual in Spanish or English.

Responsibilities

• Monitor performance and supervise a regional office of Vital Records staff; approve working time, leave, and cash handling procedures.
• Assist staff in completing requests; review amendments for completeness and accuracy before submission to Columbia.
• Assist the Regional Coordinator with data gathering and attend monthly coordination meetings; help customers with certified copies of vital events.

Skills

Vital Records experience

Supervisory experience

Spanish or English bilingual

Typing 45 wpm

Education

High school diploma

Associate or Bachelor's degree

Bilingual (Spanish or English)

Job description

The State of South Carolina Department of Public Health seeks an On-Site Customer Service Supervisor for the Division of Vital Records. The role oversees on-site customers, manages document issuance, and leads staff through amendments and corrections in accordance with policy.

Qualifications include three years in Vital Records or supervisory work, plus a high school diploma and an associate or bachelor’s degree; bilingual ability in Spanish or English is favored.