Vital Records Customer Service Specialist - Hybrid

Doc PersonalBeratung GmbH; South Carolina; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Vacation leave 15 days

Sick leave 15 days

13 paid holidays

Parental leave

Health, dental, vision, disability, &/

Life insurance for employee & family

Deferred compensation program

State Retirement Plan (SCRS)

State ORP

Job summary

South Carolina Department of Public Health seeks to assist customers in completing vital records applications and to process requests for certified copies. The role requires data entry into the vital records system and advising on discrepancies or missing information.

The position emphasizes adherence to security and financial policies, accurate record-keeping, and routine clerical duties, with optional hybrid work after a 12-month period and a strong commitment to service excellence.

Qualifications

• High school diploma (or equivalent) with relevant program experience.
• Bilingual in Spanish is preferred and may enhance eligibility.

Responsibilities

• Assist customers in completing applications for certified copies of vital events.
• Enter data from applications into the electronic vital records system.
• Issue certified copies and advise on discrepancies or missing records.
• Follow policies on security paper, fees, and audit accountability.
• Perform clerical duties including filing and general office tasks.

Skills

Customer service

Typing 45 wpm

Bilingual in Spanish

Education

High school diploma

Associate or bachelor’s degree substitution

Job description

South Carolina Department of Public Health seeks to assist customers in completing vital records applications and to process requests for certified copies. The role requires data entry into the vital records system and advising on discrepancies or missing information.

The position emphasizes adherence to security and financial policies, accurate record-keeping, and routine clerical duties, with optional hybrid work after a 12-month period and a strong commitment to service excellence.