Vital EMS Dispatcher – Life-Saving Medical Communications

County Emergency Communications; Waterloo (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

County Emergency Communications in Waterloo, IN seeks Emergency Medical Dispatchers to handle urgent medical calls, collect location data, and coordinate ambulance resources. Dispatchers must follow approved protocols and oversight, with potential overnight or weekend shifts.

Role requires a high school diploma, CPR and possible EMS certifications; EMT/paramedic credentials vary by vacancy. Training or sponsorship may be provided by the employer.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; verify vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Job description

County Emergency Communications in Waterloo, IN seeks Emergency Medical Dispatchers to handle urgent medical calls, collect location data, and coordinate ambulance resources. Dispatchers must follow approved protocols and oversight, with potential overnight or weekend shifts.

Role requires a high school diploma, CPR and possible EMS certifications; EMT/paramedic credentials vary by vacancy. Training or sponsorship may be provided by the employer.