Emergency Medical Dispatcher - 24/7 Critical Call Center

Emergency Telecommunicator Services; Waterloo (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

Emergency Telecommunicator Services in Waterloo, IL seeks an Emergency Medical Dispatcher to support urgent medical calls and coordinate response resources.

The role involves collecting patient information, verifying locations, applying approved questions, and dispatching EMS teams under established protocols. A high school diploma and EMS dispatcher certification are commonly required, with CPR certification often needed; background checks and training may apply.

Qualifications

• High school diploma or equivalent required.
• Emergency Medical Dispatcher certification may be required or sponsored.
• CPR certification is commonly required or beneficial.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Data entry accuracy

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

Emergency Telecommunicator Services in Waterloo, IL seeks an Emergency Medical Dispatcher to support urgent medical calls and coordinate response resources.

The role involves collecting patient information, verifying locations, applying approved questions, and dispatching EMS teams under established protocols. A high school diploma and EMS dispatcher certification are commonly required, with CPR certification often needed; background checks and training may apply.