Vital 911 Call Taker & Dispatcher – Energy, TX (24/7)

Regional 911 Intake Solutions; Energy (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions in Texas seeks experienced 911 Call Takers for energy sector operations. The role involves handling emergency and nonemergency lines, confirming locations and caller details, and documenting information for dispatch teams.

Candidates should have strong listening and typing skills, the ability to follow structured procedures, and may benefit from prior public safety exposure. Training and certifications are required for pre-arrival instructions and accuracy.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to assess nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward information to dispatch promptly.
• Provide pre-arrival instructions only after training.

Skills

Customer service experience

Telephone support

Public safety knowledge (helpful)

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Texas seeks experienced 911 Call Takers for energy sector operations. The role involves handling emergency and nonemergency lines, confirming locations and caller details, and documenting information for dispatch teams.

Candidates should have strong listening and typing skills, the ability to follow structured procedures, and may benefit from prior public safety exposure. Training and certifications are required for pre-arrival instructions and accuracy.