Technical Writer (Remote) — Training & Documentation Specialist

Swingtech Consulting Inc.; Greenbelt (MD); Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

PTO days

Paid holidays

Medical insurance

Dental

Vision

Disability insurance

Life insurance

Supplemental life

Critical care

Pet insurance

EAP

401k

Training budget

Referral bonus

Annual bonus

Job summary

Swingtech Consulting, Inc. is seeking a Technical Writer to support documentation, reporting, user guidance, process documentation, and deliverable development for federal training and learning management programs.

This role focuses on creating clear, accessible, and well-organized documentation for web-based training platforms, LMS, and related activities, collaborating with technical, training, QA, data, and program teams in a remote setting.

Qualifications

• Bachelor’s degree in technical writing, English, communications, IT, education, business, or related field; equivalent experience may be considered.
• At least 3 years of technical writing, documentation development, content editing, or related work.
• Experience developing technical, operational, training, user support, or process documentation.
• Strong writing, editing, formatting, proofreading, and document organization skills.
• Ability to gather inputs from multiple stakeholders and produce clear, accurate documentation.
• Familiarity with document control, templates, style guides, version management, and review cycles.
• Working knowledge of accessibility considerations for electronic documents, including Section 508 or comparable standards.
• Strong attention to detail and ability to manage multiple tasks and deadlines.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively in a remote environment.

Responsibilities

• Research content to develop, edit, format, and maintain technical documentation, process documentation, user guides, job aids, reports, meeting materials, and program deliverables.
• Translate information from technical teams, instructional designers, data analysts, QA staff, help desk personnel, and program leadership into clear documentation.
• Support documentation for web-based applications, learning management systems, training workflows, user support procedures, reporting processes, and operational activities.
• Prepare and maintain standard operating procedures, knowledge base articles, FAQs, release notes, user instructions, and internal support materials.
• Review documentation for clarity, consistency, grammar, formatting, accuracy, and alignment with customer requirements.
• Support recurring deliverables such as monthly reports, meeting minutes, action item logs, status updates, and documentation packages.
• Maintain organized documentation repositories, templates, revision histories, source files, and final deliverable versions.
• Track edits, stakeholder comments, revisions, approvals, and document status through completion.
• Support accessible document formatting and apply Section 508 or similar accessibility considerations to electronic deliverables.
• Coordinate with cross-functional teams to collect inputs, validate content, resolve comments, and prepare submission-ready documents.
• Assist with documenting system updates, training product revisions, issue resolution steps, and operational procedures.
• Contribute to improvements in templates, naming conventions, document workflows, and knowledge management practices.

Skills

Technical writing

Documentation development

Editing

Communication

Remote collaboration

Education

Bachelors degree in technical writing or related field

Tools

MS Word

Content Management System

Acrobat/ PDF tooling

Job description

Swingtech Consulting, Inc. is seeking a Technical Writer to support documentation, reporting, user guidance, process documentation, and deliverable development for federal training and learning management programs.

This role focuses on creating clear, accessible, and well-organized documentation for web-based training platforms, LMS, and related activities, collaborating with technical, training, QA, data, and program teams in a remote setting.