Technology Training Specialist

MATRIX SYSTEMS & TECHNOLOGIES INC; Annapolis (MD); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Job summary

Matrix Systems & Technologies Inc seeks a Technology Training Specialist to design and deliver hands-on instructor-led training for software applications, empowering employees and clients with essential technical knowledge. The role combines in-person and remote delivery in a hybrid Annapolis, MD environment.

The ideal candidate has 5+ years of technology training experience, plus 3+ years creating technical documentation, and is proficient with tools like Camtasia, Articulate 360, and

Qualifications

• Bachelor’s degree from an accredited university.
• At least five (5) years’ experience as a technology trainer with proprietary and/or advanced off the shelf software.
• At least three (3) years’ experience with developing technical documentation.

Responsibilities

• Plan, develop, and deliver hands-on instructor led training for commercially available and proprietary software applications.
• Plan and develop documentation, training videos, and instructional design modules for commercially available and proprietary software applications.
• Communicate with the Contract Manager on project plans, status, and updates for each assignment.

Skills

Instructor Led training

Adult learning principles

Project coordination

Time management

Education

Bachelor's degree

Tools

Camtasia

Articulate 360

Vyond

Microsoft Teams

Co-Pilot

OneNote

SharePoint

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development

About the Role:

Matrix Systems & Technologies Inc is looking for a passionate and driven Technology Training Specialist to join our team in Annapolis, MD. In this role, you'll play a key part in empowering employees and clients with the technical knowledge and skills they need to succeed. If you love technology and love teaching, this is the opportunity for you!

Note: This is a hybrid position in Annapolis, MD which includes three (3) days remote and two (2) days on site each week.

QUALIFICATIONS

Candidate must meet the following minimum qualifications:

• a. Bachelor’s degree from an accredited university.
• b. At least five (5) years’ experience as a technology trainer with proprietary and/or advanced off the shelf software (such as Microsoft teams, Co-Pilot, OneNote, SharePoint, etc., applications).
• c. At least three (3) years’ experience with developing technical documentation.

SCOPE OF WORK

Candidate shall be responsible for the following:

1. Plan, develop, and deliver hands-on instructor led training for commercially available and proprietary software applications.
2. Plan and develop documentation, training videos, and instructional design modules for commercially available and proprietary software applications.
3. Communicate with the Contract Manager on project plans, status, and updates for each assignment.

CANDIDATE(S) SKILLS, EXPERIENCE, & CAPABILITIES

Candidate shall posses the following preferred skills, experience, and capabilities:

1. Experience with:
   1. Developing and delivering in person Instructor Led training for commercially available and proprietary software.
   2. Delivering customer training programs using adult learning principles to individuals and groups of users.
   3. Using Technical applications to support training development such as Camtasia, Articulate 360, Vyond, etc.
   4. Managing training projects from initiation through completion, ensuring timely delivery and quality outcomes.
2. Ability to:
   1. Use methodologies to plan, track, and deliver high quality technical training
   2. Develop technical documentation for commercially available and proprietary software (Quick Reference Cards, Quick Reference Guides, content for the web, etc.).
   3. Develop video and interactive recorded training to support technical processes.
   4. Coordinate multiple tasks, resources, and stakeholders effectively.
   5. Organize and manage time effectively to handle concurrent training initiatives and deadlines.
3. Knowledge of:
   1. Customer service standards when interacting with internal and external Subject Matter Experts.
   2. Identification and troubleshooting of user-defined challenges and implementing appropriate solutions.
   3. Microsoft Office applications including Teams, Co-Pilot, OneNote, and SharePoint.

Flexible work from home options available.