Remote Tech Support Specialist - Training & Growth

ZippyApp - Recruitment Marketing; Seattle (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Onboarding & training

Professional development

Remote work environment

Career growth

Paid time off

Job summary

ZippyApp - Recruitment Marketing is seeking a Technical Support Specialist to join our remote team and provide friendly, reliable technical assistance to customers and internal users. This is an excellent entry-level opportunity for someone who enjoys solving problems, learning technology, communicating with people, and delivering outstanding customer service.

No extensive technical background is required. You will respond via email, chat, phone, or other channels; troubleshoot common software,

Qualifications

• High school diploma or equivalent
• Strong problem-solving and critical-thinking skills
• Excellent written and verbal communication
• Able to explain technical information in simple terms
• Attention to detail and organizational skills
• Learn new technology quickly
• Reliable internet and suitable remote workspace
• Authorized to work in the United States

Responsibilities

• Respond to support requests via email, chat, phone, or designated channels
• Troubleshoot software, hardware, accounts, connectivity, and access issues
• Ask effective questions to identify problems
• Provide clear, step-by-step instructions for users
• Document requests, troubleshooting steps, and resolutions accurately
• Escalate complex issues to the appropriate technical team
• Follow troubleshooting procedures and existing docs
• Assist with account setup, passwords, software navigation, basic configuration
• Identify recurring issues and report trends for improvements
• Maintain a professional, patient, customer-focused approach
• Participate in training to learn new systems and technologies

Skills

Problem solving

Communication skills

Attention to detail

Learn new tech quickly

Customer-focused

Independence

Education

High school diploma or GED

Tools

Email/Chat/Phone support tools

Job description

ZippyApp - Recruitment Marketing is seeking a Technical Support Specialist to join our remote team and provide friendly, reliable technical assistance to customers and internal users. This is an excellent entry-level opportunity for someone who enjoys solving problems, learning technology, communicating with people, and delivering outstanding customer service.

No extensive technical background is required. You will respond via email, chat, phone, or other channels; troubleshoot common software,