Remote Tech Support & Content Specialist

SpecimenTrack Inc.; Houston, Northern (TX, KY); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Specimen Tracking Technologies is seeking a Tech Support Specialist to guide interns, oversee technical documentation, optimize web content, and assist with product research. You will support sales and customer success with accurate technical insights and help ensure smooth operations across cross-functional teams.

The role emphasizes independent remote work, strong analytical and communication skills, and the ability to manage and update knowledge resources and product information.

Qualifications

• Bachelor’s degree in CS, EEE/ECE, Telecommunications, Electrical Engineering, Electronics or Automatic Control.
• Analytical capability to research and evaluate technology products.
• Strong written and verbal communication for documentation and presentations.
• Familiarity with SEO best practices for website optimization.
• Ability to work independently in a remote environment while collaborating with cross-functional teams.

Responsibilities

• Guide interns in sourcing and evaluating tech products.
• Supervise the creation and editing of user manuals and product videos.
• Optimize website content with proper SEO keywords to enhance visibility.
• Prepare and review technical documents and presentations.
• Manage and update the knowledge base to ensure accuracy and accessibility.
• Ensure timely updates and uploads of products on the website.
• Conduct product research to assist the sales team in addressing customer queries.

Skills

Tech product sourcing

Documentation editing

SEO optimization

Knowledge base management

Product research

Communication skills

Education

Bachelor’s degree in CS/EEE/ECE/Telecommunications

Job description

Specimen Tracking Technologies is seeking a Tech Support Specialist to guide interns, oversee technical documentation, optimize web content, and assist with product research. You will support sales and customer success with accurate technical insights and help ensure smooth operations across cross-functional teams.

The role emphasizes independent remote work, strong analytical and communication skills, and the ability to manage and update knowledge resources and product information.