Technical Support Specialist — Partial Remote Problem Solver

Teklynx Newco SAS; Glendale (WI); On-site; USD 50,000 - 65,000; Full time

Job summary

TEKLYNX is seeking an effective technical problem solver for a full-time, phone-based customer support role at our Glendale, WI location. You will assist TEKLYNX direct customers, resellers, distributors, and sales personnel on label design software applications.

Training will be provided at intervals agreed with the Customer Support Manager. Responsibilities include technical support across customer segments, maintaining service levels, feeding back end-user insights, and proposing product

Responsibilities

• Provide technical support for TEKLYNX customers, distributors, and sales personnel.
• Maintain call response objectives and service levels as directed.
• Provide feedback to marketing managers based on end-user input.
• Suggest product improvements when appropriate.
• Continuously upgrade skills to stay current with products.
• Follow safety policies and general housekeeping.
• Prepare How-To guides and troubleshooting tips for TEKLYNX Support Center.
• Protect proprietary and confidential information.
• Perform other duties as assigned.
• Partial remote work may be available after training with manager approval.

Job description

TEKLYNX is seeking an effective technical problem solver for a full-time, phone-based customer support role at our Glendale, WI location. You will assist TEKLYNX direct customers, resellers, distributors, and sales personnel on label design software applications.

Training will be provided at intervals agreed with the Customer Support Manager. Responsibilities include technical support across customer segments, maintaining service levels, feeding back end-user insights, and proposing product