Visual Keyholder & Store Experience Coach

H&M; Indianapolis (IN); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Staff discount

Medical, Vision and Dental coverage

401K

Commuter benefits

Vacation and parental pay

Job summary

H&M in Indianapolis is seeking a Visual Keyholder to drive the store’s visual identity and customer experience. You will guide the team to deliver compelling displays, participate in campaigns, and ensure windows and sales floors reflect brand standards.

The role emphasizes coaching, fast-paced operations, and collaboration with store management to meet KPIs while maintaining safety and sustainability in daily routines.

Qualifications

• 1-2+ years of transferrable experience; previous keyholder responsibilities preferred.
• Ability to stand for long periods and lift 20+ pounds.
• Willing to work nights and weekends with a flexible schedule.
• Customer-service oriented with strong attention to detail.
• Able to climb a ladder and operate display tools.

Responsibilities

• Set garment presentation on the sales floor and windows according to the Commercial Handbook.
• Lead floor moves and create wearable buying suggestions to maximize opportunities.
• Ensure high-quality garment presentation daily and maintain visual props.
• Support store team through coaching and development to enhance customer experience.
• Maintain compliance with safety, scheduling, and Visual Identity standards.

Skills

Customer service

Multi-tasking

Flexible schedule

Physical stamina

Attention to detail

Team coaching

Willingness to learn

Job description

H&M in Indianapolis is seeking a Visual Keyholder to drive the store’s visual identity and customer experience. You will guide the team to deliver compelling displays, participate in campaigns, and ensure windows and sales floors reflect brand standards.

The role emphasizes coaching, fast-paced operations, and collaboration with store management to meet KPIs while maintaining safety and sustainability in daily routines.