Visual Collaboration Solution Architect

Idaho Society of Professional Engineers; Montgomery, Northern (AL, KY); Hybrid; USD 90,000 - 135,000; Full time

Job summary

NWN is seeking a Solution Architect to provide sales support and project engineering for AV systems across North America. You will assist with client needs analysis, system design, proposal creation, and documentation, while maintaining strategic partner relationships.

The role requires strong experience in Q-SYS, Crestron, Extron, and video collaboration platforms, plus extensive AV and network knowledge. Remote-friendly with travel as needed.

Qualifications

• Bachelor’s degree in computer science or related field preferred or equivalent experience.
• Experience in technical leadership on small to medium projects in integration or support services.
• Extensive AV design and immersive solutions expertise required.
• Design experience with Q-SYS, Crestron, Extron and video collaboration platforms.

Responsibilities

• Act as the key technical advisor during the sales process with the sales team.
• Lead presales activities through solution implementation and client presentations.
• Develop scope of works, drawings, BOMs, and documentation for AV projects.
• Attend on-site meetings with local sales reps and provide remote discovery support.
• Architect cost-effective, reliable AV designs aligned with NWN best practices.
• Create SOWs, DRWs, BOMs and site survey documentation as required.
• Communicate technology positioning to both business and technical users.
• Identify technical issues and ensure customer satisfaction through all sales stages.
• Pursue vendor and industry certifications and deliver technology training.

Skills

Technical leadership

Q-SYS

Crestron

Extron Design

Cisco

Zoom

Microsoft Teams Room

AutoCAD

Visio

IP Networking

Video conferencing

Project management

Client communication

Education

Bachelor’s degree in computer science or related field

Tools

AutoCAD

Visio

QSC

BiAMP

Shure

Job description

Company Overview

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

Responsibilities

The Solution Architect will provide sales support and project engineering services by assisting with client needs analysis, system design, proposal generation, system drawing creation, developing scope of work and maintaining strategic relationships with NWN Partners.

Required

• 2-4 years of experience in a technical leadership role on small to medium size projects in the areas of integration or support services.
• 5 or more years of experience in the Professional Audio-Visual design and Expertise in Immersive Solutions
• Q-SYS, Crestron, Extron Design Experience
• Experience in Cisco, Zoom and Microsoft Team Room design
• 3+ years of experience in Sales/Solution Engineer experience in Audio Video with the the last few years
• Experience with AutoCAD and or Visio
• Experience in provisioning QSC, BiAMP, and/or Shure Audio Processors
• Knowledge of IP Communications, Networking, Security, End User Computing, Virtualization and Data Center Industry and Solutions.
• Working knowledge of integrated and non-integrated Video Collaboration systems
• Experience and/or strong working knowledge of multiple videoconferencing platforms.
• Ability to embrace direction and vision and work effectively within that scope.
• Involvement in Industry Councils, User Groups, as appropriate.
• Experience with structured project management methodologies.
• Experience working with solution design, job costing and quality planning.
• Experience developing/writing technical sales documents.
• Experience working in a project/team environment.
• Must possess excellent time management skills.
• Must possess excellent client/customer interface skills.
• Must possess working knowledge of Visio.
• Ability to develop/ deliver management presentations.
• Experience with Microsoft Windows based platform (including Microsoft Word and Excel).
• Able to architect and design detailed configurations for complex Communications Systems.
• Able to assess and monitor a complex network to ensure service is provided as designed.
• Strong attention to details, highly organized, and self-motivated
• Excellent verbal written communication skills are required.
• Vendor specific certifications in Audio Visual Industry (i.e. AVIXA CTS, CTS-I, or CTS-D, Crestron, Extron, BIAMP, Shure, QSC
• Video conferencing and/or Immersive solution certifications.

Work Locations

AL, MS, TN

Remote:

Job duties are performed from the employee’s home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

Working Conditions

Requires Travel

Yes

Responsibilities

• Responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor
• Acting as lead Sales Engineer during the presales process through solution implementation
• Providing support to the Sales Team in requirement identification, solution design, and customer presentation for the Audio Visual Project Opportunities
• Attending onsite customer meetings multiple times a week with local sales reps
• Providing discovery (on-site/remote) support to capture environmental details.
• Architecting cost effect, reliable, supportable, audio visual designs based on the client’s needs analysis and NWN’s best practices.
• Developing detailed Scope of Works for of Audio Visual Projects
• Creating and modifying documentation, Scopes of Works (SOW), line drawings (DRW), Bill of Materials (BOM), and Site Survey (SSRV) as required
• Responsible for articulating technology and product positioning to both business and technical users
• Identifying all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.
• Demonstrating continued technical education through vendor and/or industry certification achievement.
• Delivering technology training to Sales and customers as requested

Qualifications

Bachelor’s degree in computer science or related field strongly preferred, an equivalent combination of education and relevant work experience required.