Director, HR Employee Relations Business Partner

9/11 Memorial & Museum; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

9/11 Memorial & Museum in New York seeks an HR Employee Relations Business Partner to advise leaders, address people priorities, and support organizational goals across on-site teams. This role partners with the Head of HR to deliver strategic and hands-on HR support, focusing on employee relations and timely investigations.

The role oversees performance and conduct matters, accommodation processes, and the development of practical HR solutions while building strong relationships and leveraging

Qualifications

• 5–7 years of progressive HR experience, preferably in an HRBP or Employee Relations role with responsibility for advising leaders and handling complex matters.
• Demonstrated experience independently conducting and documenting workplace investigations.
• Strong knowledge of employee relations practices, performance management, accommodations, and employment laws.

Responsibilities

• Serve as trusted HR advisor to assigned business units and translate needs into people strategies.
• Independently manage complex employee relations matters from intake to resolution.
• Advise managers on performance, conduct, and policy application.
• Coach managers to improve accountability and employee performance.
• Oversee workplace accommodation process and document interactions.
• Identify trends and risks and propose proactive HR interventions.
• Provide policy guidance and ensure compliant HR practices.

Skills

Employee relations

Workplace investigations

Performance management

Policy guidance

Data analysis

Job description

This is a hybrid role with a requirement to be in the office three days per week.

As an HR Employee Relations Business Partner at the 9/11 Memorial & Museum, you will serve as a trusted advisor to leaders and managers, partnering closely with them to address people priorities, strengthen team effectiveness, and support organizational goals. Working closely with the Head of HR, you will provide strategic and hands-on HR support, with primary responsibility for partnering with the Museum’s on-site teams.

A significant focus of the role will be employee relations, including independently managing complex and sensitive workplace investigations, advising leaders on performance and conduct matters, and overseeing the workplace accommodation process. The HR Employee Relations Business Partner will build strong relationships across the organization, use data and insights to identify trends and opportunities, and develop practical HR solutions that support both employees and the needs of the organization.

ESSENTIAL FUNCTIONS

• Serve as a trusted HR advisor and primary HR partner to assigned business units, developing a strong understanding of their operations, priorities, workforce needs, and challenges.


• Partner with leaders and managers to translate business needs into effective people strategies and solutions that strengthen individual, team, and organizational performance.


• Independently manage complex and sensitive employee relations matters, including conducting thorough, timely, and impartial workplace investigations from intake through resolution.


• Advise and coach managers on employee relations matters, including performance management, conduct, conflict resolution, corrective action, and the consistent application of organizational policies and practices.


• Partner with managers to proactively address performance and workplace concerns and provide guidance and tools to strengthen manager effectiveness and employee accountability.


• Manage the workplace accommodation process, including facilitating the interactive process, coordinating required documentation, evaluating requests, and making recommendations in accordance with applicable requirements.


• Identify and analyze employee relations trends, recurring workplace issues, and areas of organizational risk, and recommend proactive solutions, training, or other interventions.


• Provide HR policy guidance and interpretation to leaders and employees and partner with the Head of HR to ensure policies and practices remain current, consistent, and fit for purpose.


• Maintain knowledge of relevant employment laws and regulatory requirements and support consistent and compliant HR practices.


• Build strong, credible relationships with employees and leaders and serve as an accessible and trusted resource for workplace concerns and HR guidance.


• Identify training and development needs within assigned business units and partner with HR colleagues and business leaders to develop appropriate solutions.


• Partner with the Head of HR and broader HR team on business-critical initiatives, organizational priorities, and special projects.

REQUIRED SUPPORT FOR ORGANIZATIONAL EVENTS

• Participate in the Annual 5K Fundraiser and 9/11 Commemoration, as assigned.


• Assist with other special projects and events in support of 9/11 Memorial & Museum, as assigned.

QUALIFICATIONS/SKILLS REQUIREMENT

• 5–7 years of progressive HR experience, preferably in an HR Business Partner, Employee Relations, or similar role with significant responsibility for advising leaders and managing complex employee matters.


• Demonstrated experience independently conducting and documenting workplace investigations, including interviewing employees, analyzing information and recommending appropriate actions.


• Strong knowledge of employee relations practices, performance management, workplace accommodations, and applicable employment laws and regulations.


• Demonstrated ability to serve as a trusted and credible advisor to leaders and managers on complex and sensitive employee matters.


• Sound judgment and demonstrated ability to handle sensitive and confidential information with discretion.


• Strong analytical and problem-solving skills, with the ability to assess complex situations, identify risks, and develop practical solutions.


• Strong interpersonal and relationship-building skills, with the ability to establish credibility and trust with employees and leaders at all levels.


• Ability to balance strategic priorities with hands‑on execution and manage multiple competing priorities in a fast‑paced environment.


• Strong written and verbal communication skills


• Collaborative team player with a strong sense of accountability, responsiveness, and follow‑through.


• Proficiency in Microsoft Office Suite, including Excel.

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The National September 11 Memorial & Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, age, national origin, disability, status as a protected veteran, or any other characteristic protected by applicable law. The 9/11 Memorial & Museum endeavors to make reasonable accommodations for applicants with disabilities and other accommodation needs under applicable law. If you are an individual with a legally recognized accommodation need and require assistance during the application process, please contact Ronni Cantor at [e-mail] with your specific accommodation request.

The 9/11 Memorial & Museum is committed to an organizational culture that supports and reinforces our institutional values including our commitment to inclusive representation. We are committed to reflecting the unique experiences of the nearly 3,000 victims who were killed indiscriminately in the 1993 and 2001 terrorist attacks and the wider communities impacted in lower Manhattan, at the Pentagon, and near Shanksville, PA.