Visitor Services Associate

Holocaust Museum Houston; Houston, Northern (TX, KY); Hybrid; USD 1,929,000 - 2,480,000; Full time

Job summary

Holocaust Museum Houston in Houston, TX seeks a Visitor Services Associate to welcome guests, handle admissions, and support daily museum operations while upholding the museum's mission. The role emphasizes courteous service, selling tickets and memberships, processing transactions, assisting visitors, and working with staff and volunteers in a respectful, inclusive environment.

Candidates should be 16+, have 1-2 years in service settings, bilingual English/Spanish preferred, and be able to

Qualifications

• Must be at least 16 years of age.

Responsibilities

• Provide professional, courteous, and knowledgeable customer service to Museum visitors and guests.
• Sell admissions tickets, audio tours, memberships, and Museum Store merchandise.
• Accurately process transactions using point-of-sale and admissions systems.
• Assist visitors with questions, directions, accessibility needs, and general information.
• Operate and troubleshoot ticketing systems, audio guides, and assistive devices.
• Support group tours and special events as needed.
• Answer incoming phone calls and route inquiries appropriately.
• Maintain a clean, organized, and welcoming visitor services area.

Skills

Customer service

Interpersonal communication

POS systems

Learning agility

Attention to detail

Teamwork

Flexibility

Tools

POS systems

Ticketing software

Computer applications

Job description

The Visitor Services Associate serves as a key representative of Holocaust Museum Houston and plays an essential role in creating a welcoming, informative, and respectful experience for all visitors. This position is responsible for front-of-house operations, guest engagement, admissions processing, and supporting daily Museum activities while upholding the Museum’s mission and values.

Visitor Services Associates work closely with Visitor Services staff, volunteers, docents, and interns and are often the first point of contact for Museum guests.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide professional, courteous, and knowledgeable customer service to Museum visitors and guests
• Sell admissions tickets, audio tours, memberships, and Museum Store merchandise
• Accurately process transactions using point-of-sale and admissions systems
• Assist visitors with questions, directions, accessibility needs, and general information
• Operate and troubleshoot ticketing systems, audio guides, and assistive devices
• Support group tours and special events as needed
• Answer incoming phone calls and route inquiries appropriately
• Maintain a clean, organized, and welcoming visitor services area

QUALIFICATIONS & EXPERIENCE

• Must be at least 16 years of age
• One to two years of experience in a museum, retail, hospitality, or customer service environment preferred
• Bilingual skills (English/Spanish) a plus
• Availability to work daytime shifts, evenings, weekends, and select holidays
• Must successfully pass a background check

REQUIRED SKILLS & COMPETENCIES

• Strong customer service and interpersonal communication skills
• Ability to interact respectfully with diverse audiences
• Comfort using point-of-sale systems and basic computer applications
• Ability to learn new systems and procedures quickly
• Strong attention to detail and accuracy when handling transactions
• Ability to work collaboratively in a team environment
• Flexibility and reliability in a public-facing role

PHYSICAL REQUIREMENTS

This position requires prolonged periods of sitting or standing, regular walking throughout Museum spaces, and occasional lifting or moving of objects up to 25 pounds. The employee must be able to observe surroundings and respond to circumstances as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

This role operates in a professional office and Museum environment with frequent interaction with staff, guests, and visitors. Noise and disruptions may occur during events, public hours, or high visitor periods.

LEGAL DISCLAIMER (REQUIRED)

This job description is intended to provide a general overview of the responsibilities and requirements of the position and is not intended to be an exhaustive list of duties. The Museum reserves the right to modify job responsibilities, work schedules, or expectations as needed. Nothing in this description alters the at-will employment relationship between the employee and the Museum.

EEO STATEMENT

Holocaust Museum Houston is an Equal Employment Opportunity employer. We welcome applicants of all backgrounds and are committed to a diverse, inclusive, and respectful workplace.