Visitor Experience Specialist — Tasting & Tours

Buffalo Trace Distillery; Frankfort (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

Buffalo Trace Distillery in Frankfort, Kentucky is seeking part-time Guest Experience Ambassadors. You will help deliver outstanding customer service, support arrival, parking, check-in, reservations, and tasting bar operations, and strive to turn every visitor into a loyal Buffalo Trace fan.

Flexible day/evening/weekend shifts, ability to lift 40 lbs, stand for long periods, and a friendly, can-do attitude are essential. Prior guest service or retail/tourism experience is a plus.

Qualifications

• High school diploma or GED required.
• 21+ years of age.
• Ability to lift 40 lbs. and stand for extended periods of time.
• Part-time availability including nights and weekends (12-30 hrs/week).

Responsibilities

• Support the overall Visitor Experience with customer service and frustration-free operations.
• Strive to make every consumer contact an influential raving fan of Buffalo Trace Distillery and its bourbon.
• Provide exceptional customer service to all Buffalo Trace visitors with a focus on Visitor Arrival & Parking, Welcome Center & Visitor Check-In, Reservation Emails & Phone Calls, Visitor Transportation, Outside Greeter, and/or Tasting Bar Support.
• Encourage tour visitors to visit the gift shop, offering recommendations and helping visitors locate items.
• Partner with tour guides and gift shop associates to generate revenues and raving fans of Buffalo Trace Distillery.

Skills

Strong communication skills

Multitasking

Education

High school diploma or GED

Job description

Buffalo Trace Distillery in Frankfort, Kentucky is seeking part-time Guest Experience Ambassadors. You will help deliver outstanding customer service, support arrival, parking, check-in, reservations, and tasting bar operations, and strive to turn every visitor into a loyal Buffalo Trace fan.

Flexible day/evening/weekend shifts, ability to lift 40 lbs, stand for long periods, and a friendly, can-do attitude are essential. Prior guest service or retail/tourism experience is a plus.