Visitor Experience Lead — Onsite Tours & Events

ACL Digital; Mukilteo (WA); On-site; USD 34,440 - 38,572; Part time

Job summary

A staffing and consulting agency is seeking a Visitor Relations Specialist (tour guide) in Mukilteo, WA. The role demands strong customer service skills, with responsibilities including leading tours, engaging with visitors, and delivering scripted material. The position requires a flexible schedule, including weekends, and offers an hourly rate of $25 to $28 on a contract basis. Ideal candidates will have relevant experience in customer service and excellent communication abilities.

Qualifications

• 1+ years in customer service roles involving strong communication skills.
• Experience in a client-facing environment with presentations or training.
• Reliability and punctuality are crucial.

Responsibilities

• Engage customers to enhance the visitor experience.
• Memorize and deliver scripted material to guests.
• Lead tours and facilitate ticket purchases.

Skills

Strong customer service skills

Professional written communication

Verbal communication skills

Information retention skills

Teamwork experience

Flexibility in schedule

Job description

A staffing and consulting agency is seeking a Visitor Relations Specialist (tour guide) in Mukilteo, WA. The role demands strong customer service skills, with responsibilities including leading tours, engaging with visitors, and delivering scripted material. The position requires a flexible schedule, including weekends, and offers an hourly rate of $25 to $28 on a contract basis. Ideal candidates will have relevant experience in customer service and excellent communication abilities.