Elite Visitor Experience Lead, Spheres & Understory

Nwcenter; Seattle (WA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical plan with dental/vision

Life Insurance

Paid Time Off

401(K) with company match

Wellness programs

Mentorship program

Parental Leave

Student loan contribution

Job summary

Northwest Center in Seattle is seeking an Visitor Experience Lead to manage daily operations, staff scheduling, and exceptional guest services at the Spheres and Understory locations. The role emphasizes leadership, coordination of team schedules, and maintaining high service standards throughout all shifts.

Your responsibilities include mentoring staff, ensuring coverage, analyzing program metrics, and collaborating with leadership to support evolving needs.

Qualifications

• Minimum 2 years of experience in customer service in museum, conservatory, or high-profile venue
• Experience in leadership preferred
• Advanced computer skills in MS Office
• Proven excellent customer service skills and the ability to multi-task in a fast-paced environment, while always remaining professional and friendly.
• Maintains regular and consistent attendance and punctuality

Responsibilities

• Work with other Leads to provide daily, weekly, and monthly schedules for assigned teams, coordinating break coverage ensuring the best use of resources
• Check in with assigned teams on execution of daily responsibilities, and work alongside team members on the floor while modeling exceptional customer service standards
• Ensure appropriate staffing levels within the Spheres and Understory; make sure staff are onsite and prepared for operations at scheduled start times; communicate employee call outs to other leadership members and provide coverage as needed
• Lead and participate in additional project related work, delegating as needed
• Become a subject matter expert in relevant building operations, including security access levels, facility procedures, vendor points of contact, and any escalation processes
• Maintain consistent inventory of all team technology and supplies
• Assist with new tasks, processes, or projects as needed to support evolving team requirements, other NWC divisions, and asks from Amazon partners; embrace change and demonstrate adaptability as business needs develop and shift
• Communicate with management to seek resolution to conflict and support overall team cohesion

Skills

Customer service

Leadership

MS Office

Communication

Team coordination

Education

High School Diploma or GED

Tools

MS Windows

Excel

Outlook

Job description

Northwest Center in Seattle is seeking an Visitor Experience Lead to manage daily operations, staff scheduling, and exceptional guest services at the Spheres and Understory locations. The role emphasizes leadership, coordination of team schedules, and maintaining high service standards throughout all shifts.

Your responsibilities include mentoring staff, ensuring coverage, analyzing program metrics, and collaborating with leadership to support evolving needs.