Receptionist

ACL Digital; Mukilteo (WA); On-site; USD 34,440 - 38,572; Part time

Job summary

A staffing and consulting agency is seeking a Visitor Relations Specialist (tour guide) in Mukilteo, WA. The role demands strong customer service skills, with responsibilities including leading tours, engaging with visitors, and delivering scripted material. The position requires a flexible schedule, including weekends, and offers an hourly rate of $25 to $28 on a contract basis. Ideal candidates will have relevant experience in customer service and excellent communication abilities.

Qualifications

• 1+ years in customer service roles involving strong communication skills.
• Experience in a client-facing environment with presentations or training.
• Reliability and punctuality are crucial.

Responsibilities

• Engage customers to enhance the visitor experience.
• Memorize and deliver scripted material to guests.
• Lead tours and facilitate ticket purchases.

Skills

Strong customer service skills

Professional written communication

Verbal communication skills

Information retention skills

Teamwork experience

Flexibility in schedule

Job description

Be among the first 25 applicants

This range is provided by ACL Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $28.00/hr

Direct message the job poster from ACL Digital

Title - Visitor Relations Spec B (This is a tour guide position)

Location - Mukilteo, WA (Onsite)

Rate - $28/hr on W2

Notes

• 33-40 hours/week Thursday to Monday – Weekend support needed. Tuesday and Wednesday will be off.

Ability to Perform the Following Requirements

• Current required schedule: Thursday through Monday, 100% onsite.
• Punctual attendance and compliance with daily team rotation and break schedules.
• Ability to speak intermittently for 90 minutes at a time, 3-4 times daily.
• Professional written and verbal communication skills, information retention skills.
• Frequent walking on various surfaces and standing.
• Occasional to frequent sitting.
• Occasional grasping/handling and keyboarding/mouse use.
• Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting.
• Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment.

Required Qualifications

• 1 or more years’ related work experience in a role which required strong customer service and communication skills.
• Experience with a role that requires presenting, training, teaching, or acting in a client facing environment.
• Experience working in a team environment.
• Proven reliability, punctuality and regular attendance.
• Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays.
• Must be able to work in standing or walking positions for up to six (6) hours per shift.

Primary duties

• Engages customers enthusiastically; supports all aspects of visitor experience to enhance Boeing brand and products. Actively creates exceptional experiences for a diverse audience.
• Creates a positive impression of The Boeing Company, reflecting Boeing values in all activities and in all contact with the public.
• Memorizes and delivers extensive scripted material and approved messaging to guests. Actively incorporates script updates and new content as required. Practices continuous learning with supplemental material and Boeing Company news.
• Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees.
• Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs.
• Assists visitors with general building wayfinding and services at both Future of Flight and Everett Factory sites.
• Learns gallery and exhibit content and actively engages with visitors to share information accurately. Facilitates interactive experiences with general public, groups and event guests. Proactively addresses and/or reports safety issues or concerns. Assists with evacuating guests during emergencies and implements safety training practices as needed.
• Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations.
• Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require.
• Completes mandatory training assignments in a timely manner and participates actively in team training and meetings.
• Other duties as assigned.

Seniority level

• Associate

Employment type

• Contract

Job function

• Administrative
• Office Administration
• Industries