Spheres Visitor Experience Lead - Amazon

Northwest Center; Seattle (WA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

PTO days

Floating holidays

Parental leave

401(k) match

Orca Pass

EAP program

Mental wellness

Mentorship program

Wellness reimbursement

Student loan contribution

Pet insurance

Job summary

Northwest Center in Seattle, WA, is seeking a Visitor Experience Lead to manage staffing coverage and quality assurance across our Spheres and Understory locations. You will model 5-star customer service, coach team members, and respond to coverage needs to support daily operations.

Hours are 7:30am-6:00pm with 8-hour shifts on weekdays and select Saturdays; wage range is $29.19-$32.28 per hour. This role offers competitive benefits and opportunities for career development within a

Responsibilities

• Coordinate daily operations with other leads to ensure staffing coverage.

Job description

Under the direction of the Spheres & Understory Assistant Manager, the Visitor Experience Lead is responsible for scheduling and ensuring proper staff coverage and quality assurance within Amazon’s Spheres and Understory locations. Responsibilities include modeling 5-star customer service, offering guidance to team members on day-to-day responsibilities and special projects, and responding to coverage needs as they relate to business operation. Hours of operation are 9:00 am to 6:00 pm Monday through Friday and 10:00 am to 6:00 pm on Saturdays. Schedules vary due to operating hours. Location:Seattle, WA Schedule: 7:30am-6:00pm (8 hr shifts) Monday- Friday and on select Saturdays 930am – 630pm. Schedules may vary due to operating hours. Wage: $29.19- $32.28 per hour What we can offer:

• Competitive and affordable Medical (including hearing & hardware coverage!)
• 17 Accrued Paid Time Off Days Annually
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass – Unlimited use
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Physical Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Pet Insurance Discount Program

Check out the entire list of benefits Northwest Center has to offer here: http://www.nwcbenefits.com/

Key Responsibilities

Daily Operations

• Work with other Leads to provide