Visitor Experience Lead - Museum Front Desk & Gallery

NEW ORLEANS MUSEUM OF ART; New Orleans (LA); On-site; USD 21,000 - 30,000; Full time

Job summary

The New Orleans Museum of Art (NOMA) seeks a Visitor Experience Floor Lead to staff front desk, museum shop, and gallery posts. You will use diplomacy to manage situations and ensure a welcoming, informative visitor experience aligned with the museum’s mission and programming.

You will apply excellent customer service, preserve safety, handle admissions, memberships, and cash operations, and communicate program details to guests.

Qualifications

• High school diploma. Bachelor’s degree preferred.
• Two years’ experience with customer service and interest in the visual arts and museum work.

Responsibilities

• Provide exceptional visitor experience through excellent interpersonal and customer service skills.
• Assists with general museum reception at the front desk.
• Provides general information about the museum, exhibits and the community.
• Takes admission and public program fees using a Point-of-Sale system.
• Answers the telephone and fields calls to appropriate staff members.
• Stays informed about upcoming programs and fundraising events, and on occasion assists with registration.
• Handles membership renewals and request for updates.
• Reports comments and feedback from visitors to the Visitor Experience coordinators.
• Collects zip codes for visitor reporting.
• Handles cash and related paper entries.
• Maintains posts when assigned to observe and engage and to ensure individuals are safe.
• Identifies and reports irregularities such as fire hazards, leaking water pipes, and unsecured doors or windows and areas to be secured.
• Enforces all museum policies in a friendly manner, ensures that all visitors entering the galleries have either purchased an admission ticket or are identified as staff or special guest.
• Assist in events check-in, including organizing and communicating with people in line.
• Assist visitors with questions about community partners, transportation services and the City as whole.
• Stock supplies, visitor guides, or store merchandise as needed.
• Write incident reports as needed for damages, accidents, or injury.
• Perform project-based tasks as assigned by the Management.

Skills

Customer service

Interpersonal skills

Effective communication

Conflict resolution

Education

High school diploma

Bachelor’s degree preferred

Tools

POS system

Cash handling

Job description

The New Orleans Museum of Art (NOMA) seeks a Visitor Experience Floor Lead to staff front desk, museum shop, and gallery posts. You will use diplomacy to manage situations and ensure a welcoming, informative visitor experience aligned with the museum’s mission and programming.

You will apply excellent customer service, preserve safety, handle admissions, memberships, and cash operations, and communicate program details to guests.