Museum Shop Coordinator

NEW ORLEANS MUSEUM OF ART; New Orleans (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

NEW ORLEANS MUSEUM OF ART in New Orleans seeks a Museum Shop Supervisor to lead day-to-day shop operations, overseeing in-store and online merchandising and customer service. You will supervise Museum Shop Associates, ensure smooth front-of-house operations, and align with the Retail Manager on training and performance.

The role emphasizes customer-centric selling, knowledge of the museum’s exhibitions, and effective problem solving to deliver an outstanding visitor experience.

Qualifications

• High school diploma required.
• 2 years of retail experience.
• Knowledge of retail store trends.
• Strong interpersonal and communication skills.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Provide exceptional visitor experience by identifying customer needs.
• Handle POS transactions accurately and professionally.
• Maintain online presence and merchandising on the shop website.
• Train and supervise Museum Shop Associates.
• Assist with inventory maintenance and merchandising standards.
• Promote and sell NOMA memberships.

Skills

Customer service

Retail sales

Interpersonal skills

Flexibility

Education

High school diploma

Tools

Lightspeed POS

iPad

Mobile POS

Adobe Suite

Job description

NEW ORLEANS MUSEUM OF ART is an EEO Employer - M/F/Protected Veteran Status

WHY NOMA?

Join the New Orleans Museum of Art (NOMA) and be part of a team that connects people with art, culture, and meaningful experiences. As Museum Shop Supervisor, you will help extend the visitor experience through thoughtfully selected merchandise, personalized service, and a welcoming environment. This role offers an opportunity to combine your passion for retail, creativity, and customer service while supporting the Museum’s mission.

JOB SUMMARY:

Under the leadership and guidance of the Retail Manager, the Museum Shop Supervisor is responsible for assisting with day-to-day operations of Museum Shop, both in its brick-and-mortar space as well as on the online retail front. They will demonstrate an entrepreneurial approach to selling and marketing, as well as thorough knowledge of the museum’s mission, exhibitions, collection, programming and merchandise to effectively provide visitors with an exceptional experience. They will communicate accordingly with the Retail Manager to ensure customer needs are met and complaints are diplomatically and efficiently resolved. They will provide necessary support to the Retail Manager through training and supervision of Museum Shop Associate(s) ensuring consistent front of house operation.

ESSENTIAL JOB FUNCTIONS:

• Provide exceptional visitor experience by establishing relationships with customers with the goal of identifying their purchasing needs.
• Skilled at asking appropriate questions to identify a customer's needs in order to effectively provide personalized sales, as well as identifying concerns and determining sales solutions with limited supervision.
• Maintain consistency in online presence through the addition and marketing of merchandise on the shop website as directed by the Retail Manager.
• Ability to learn and accurately operate a Point-of-Sale system including cash handling and transaction facilitation.
• Handling customer complaints and troubleshooting issues with Point-of-Sale and online sales systems.
• Maintain packaging standards and expectations.
• Participate in store initiatives as required, including but not limited to fill in of merchandise on selling floor, floor recovery, supply replenishment, etc. during peak business periods.
• Learn, retain and execute merchandising standards on the sales floor in compliance with visual standards.
• Process inbound merchandise including unpacking, pricing, placement and presentation of merchandise on selling floor and stock room.
• Provides support to sales associates during peak periods or when scheduling conflicts arise.

ADDITIONAL RESPONSIBILITIES:

• Must maintain a positive outlook and ability to think creatively and offer solutions.
• Must be able to multi-task and work well independently to execute necessary tasks to maintain consistent front of house operation.
• Assist Retail Manager with inventory maintenance and communicate needs and gaps.
• Maintain an in-depth knowledge of the store’s merchandise, and how it relates to the museum’s permanent collection and current exhibitions, its exact location, and its prices
• Reports comments and feedback from visitors to the Retail Manager and Visitor Experience manager.
• Promote and sell a NOMA membership.

MINIMUM QUALIFICATIONS:

• High school diploma
• 2 years retail experience
• Possesses knowledge of retail store trends
• Solid interpersonal and communication skills; ability to interact with visitors of all ages, abilities, and economic, ethnic, and cultural backgrounds
• Must be willing to work a flexible schedule, including nights, weekends, and holidays

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong computer skills (including ability to use iPad, Mobile POS, and Internet)
• Knowledge of Lightspeed POS system preferred
• Proficiency in Adobe Suite preferred

PHYSICAL REQUIREMENTS:

• Ability to lift 35 lbs
• Ability to be on one’s feet all day

WORKING CONDITIONS:

• Pleasant working environment in a secure indoor setting

EQUAL OPPORTUNITY STATEMENT:

The New Orleans Museum of Art is an equal opportunity employer committed to fostering a diverse and inclusive workplace. NOMA provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.