Museum Shop Supervisor — Retail & Guest Experience

New Orleans Museum of Art (NOMA); New Orleans (LA); Sur place; USD 35 000 - 50 000; Plein temps

Résumé du poste

The New Orleans Museum of Art (NOMA) is seeking a Museum Shop Supervisor to lead day-to-day operations of the shop both in-person and online. You will apply entrepreneurial selling and merchandising strategies, aligned with the museum's mission and exhibitions, while guiding the Museum Shop Associate team under the Retail Manager.

You will ensure excellent visitor service, manage POS systems, support inventory, and collaborate on merchandising initiatives to enhance the guest experience and

Qualifications

• High school diploma and 2 years retail experience.
• Strong interpersonal and communication skills to engage visitors.
• Willing to work a flexible schedule including nights, weekends, and holidays.
• Knowledge of retail trends.

Responsabilités

• Provide exceptional visitor experience by building relationships and identifying customer needs.
• Coach and supervise Museum Shop Associates during peak periods.
• Maintain and market merchandise on the shop website as directed by Retail Manager.
• Operate Point-of-Sale systems including cash handling and transactions.
• Handle customer complaints and troubleshoot POS and online sales issues.
• Maintain packaging standards and pricing consistency.
• Contribute to merchandising standards and stock replenishment on the sales floor.
• Support inventory management and notify Retail Manager of gaps or needs.

Connaissances

Retail experience

Customer service

Interpersonal skills

Flexible schedule

Formation

High school diploma

Outils

Lightspeed POS

Adobe Suite

Mobile POS (iPad)

Description du poste

The New Orleans Museum of Art (NOMA) is seeking a Museum Shop Supervisor to lead day-to-day operations of the shop both in-person and online. You will apply entrepreneurial selling and merchandising strategies, aligned with the museum's mission and exhibitions, while guiding the Museum Shop Associate team under the Retail Manager.

You will ensure excellent visitor service, manage POS systems, support inventory, and collaborate on merchandising initiatives to enhance the guest experience and