Museum Shop Supervisor — Retail & Visitor Experience

NEW ORLEANS MUSEUM OF ART; New Orleans (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

NEW ORLEANS MUSEUM OF ART in New Orleans seeks a Museum Shop Supervisor to lead day-to-day shop operations, overseeing in-store and online merchandising and customer service. You will supervise Museum Shop Associates, ensure smooth front-of-house operations, and align with the Retail Manager on training and performance.

The role emphasizes customer-centric selling, knowledge of the museum’s exhibitions, and effective problem solving to deliver an outstanding visitor experience.

Qualifications

• High school diploma required.
• 2 years of retail experience.
• Knowledge of retail store trends.
• Strong interpersonal and communication skills.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Provide exceptional visitor experience by identifying customer needs.
• Handle POS transactions accurately and professionally.
• Maintain online presence and merchandising on the shop website.
• Train and supervise Museum Shop Associates.
• Assist with inventory maintenance and merchandising standards.
• Promote and sell NOMA memberships.

Skills

Customer service

Retail sales

Interpersonal skills

Flexibility

Education

High school diploma

Tools

Lightspeed POS

iPad

Mobile POS

Adobe Suite

Job description

NEW ORLEANS MUSEUM OF ART in New Orleans seeks a Museum Shop Supervisor to lead day-to-day shop operations, overseeing in-store and online merchandising and customer service. You will supervise Museum Shop Associates, ensure smooth front-of-house operations, and align with the Retail Manager on training and performance.

The role emphasizes customer-centric selling, knowledge of the museum’s exhibitions, and effective problem solving to deliver an outstanding visitor experience.