Visitor Experience Flood Lead

NEW ORLEANS MUSEUM OF ART; New Orleans (LA); On-site; USD 21,000 - 30,000; Full time

Job summary

The New Orleans Museum of Art (NOMA) seeks a Visitor Experience Floor Lead to staff front desk, museum shop, and gallery posts. You will use diplomacy to manage situations and ensure a welcoming, informative visitor experience aligned with the museum’s mission and programming.

You will apply excellent customer service, preserve safety, handle admissions, memberships, and cash operations, and communicate program details to guests.

Qualifications

• High school diploma. Bachelor’s degree preferred.
• Two years’ experience with customer service and interest in the visual arts and museum work.

Responsibilities

• Provide exceptional visitor experience through excellent interpersonal and customer service skills.
• Assists with general museum reception at the front desk.
• Provides general information about the museum, exhibits and the community.
• Takes admission and public program fees using a Point-of-Sale system.
• Answers the telephone and fields calls to appropriate staff members.
• Stays informed about upcoming programs and fundraising events, and on occasion assists with registration.
• Handles membership renewals and request for updates.
• Reports comments and feedback from visitors to the Visitor Experience coordinators.
• Collects zip codes for visitor reporting.
• Handles cash and related paper entries.
• Maintains posts when assigned to observe and engage and to ensure individuals are safe.
• Identifies and reports irregularities such as fire hazards, leaking water pipes, and unsecured doors or windows and areas to be secured.
• Enforces all museum policies in a friendly manner, ensures that all visitors entering the galleries have either purchased an admission ticket or are identified as staff or special guest.
• Assist in events check-in, including organizing and communicating with people in line.
• Assist visitors with questions about community partners, transportation services and the City as whole.
• Stock supplies, visitor guides, or store merchandise as needed.
• Write incident reports as needed for damages, accidents, or injury.
• Perform project-based tasks as assigned by the Management.

Skills

Customer service

Interpersonal skills

Effective communication

Conflict resolution

Education

High school diploma

Bachelor’s degree preferred

Tools

POS system

Cash handling

Job description

NEW ORLEANS MUSEUM OF ART is an EEO Employer - M/F/Protected Veteran Status

Why NOMA?

At the New Orleans Museum of Art, your work helps connect people with art, culture, and one another. Join a team whose creativity, collaboration, and dedication support meaningful experiences for visitors and the community. Whether working behind the scenes or engaging directly with the public, every team member contributes to making NOMA a welcoming place for discovery and inspiration.

JOB SUMMARY

The Visitor Experience Floor Lead position is a multi-tiered position that can staff all positions in the front-line experience- front desk, museum shop, and gallery attendant. The VE Floor Lead must have the ability to use diplomacy with difficult situations should they arise. The VE Floor Lead will ensure a positive museum experience through exemplary customer services and knowledge of the museum’s mission, exhibitions, collection, programming, protocols, admissions rates, and shop merchandise.

ESSENTIAL JOB FUNCTIONS

• Provide exceptional visitor experience through excellent interpersonal and customer service skills


• Assists with general museum reception at the front desk


• Provides general information about the museum, exhibits and the community


• Takes admission and public program fees using a Point-of-Sale system


• Answers the telephone and fields calls to appropriate staff members


• Stays informed about upcoming programs and fundraising events, and on occasion assists with registration


• Handles membership renewals and request for updates


• Reports comments and feedback from visitors to the Visitor Experience coordinators


• Collects zip codes for visitor reporting


• Handles cash and related paper entries


• Maintains posts when assigned to observe and engage and to ensure individuals are safe.


• Identifies and reports irregularities such as fire hazards, leaking water pipes, and unsecured doors or windows and areas to be secured.


• Enforces all museum policies in a friendly manner, ensures that all visitors entering the galleries have either purchased an admission ticket or are identified as staff or special guest.


• Assist in events check-in, including organizing and communicating with people in line.


• Assist visitors with questions about community partners, transportation services and the City as whole.


• Stock supplies, visitor guides, or store merchandise as needed


• Write incident reports as needed for damages, accidents, or injury


• Perform project-based tasks as assigned by the Management

MINIMUM QUALIFICATIONS

• High school diploma. Bachelor’s degree preferred


• Two years’ experience with customer service and interest in the visual arts and museum work

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to multi-task


• Strong interpersonal skills and patience.


• Ability to represent the museum with a high level of integrity, ethics and professionalism, adhere to museum policies, and support management decisions in a positive and professional manner.


• Some interest in art and art history. Willingness to remain current on Museum exhibitions, the NOMA permanent collection and programming with the ability to respond to visitor inquires.


• Must be able to remain calm in stressful situations and help resolve conflicts with tact and courtesy.


• Ability to work positively with colleagues, artists, the public, Board of Trustees, donors and volunteers.


• Solid interpersonal and communication skills; ability to interact with visitors of all ages, abilities, and economic, ethnic, and cultural backgrounds


• Ability to be assertive when needed in order to enforce policies and protect artwork; maintain calm and professional demeanor for all visitor interactions.

PHYSICAL REQUIREMENTS

• Ability to lift 15 lbs. on occasion


• Ability to be on one's feet all day


• Position requires extensive physical mobility and must be able to patrol multi-gallery posts, standing during the entire shift and mobilize staff and visitors during emergency situations. Must be able to communicate verbally and by radio. Ability to work within a range of temperatures within indoor and outdoor environments.

WORKING CONDITIONS

• Pleasant working environment in a secure indoor setting, with occasional work in the outdoor setting of the Besthoff Sculpture Garden.

Equal Opportunity Employer Statement

The New Orleans Museum of Art is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, veteran status, or any other protected characteristic under applicable law.