Visitor Experience Concierge (Tourism & Cashier)

Town of Lexington; Lexington (MA); On-site; USD 20,664 - 24,796; Part time

Job summary

Town of Lexington's Visitor Center is seeking a part-time Tourism Advisor/Cashier to greet visitors, ring up purchases, and share insights into the town's history and culture.

You'll work with a friendly team, handle cash accurately, answer inquiries by phone, email, or in person, and support everyday operations across shifts, including weekends. Prior customer service is a plus; strong communication and reliability are essential.

Qualifications

• 14 years of age or older.
• Strong communication skills and ability to engage effectively with customers.
• Flexibility to work various shifts, including weekends and holidays.
• Previous customer service and hospitality experience and knowledge of Boston’s history preferred but not required.
• Ability to stand and walk during shifts.
• Team-oriented and works well in a collaborative environment.
• Strong math skills preferred but not required.

Responsibilities

• Ring up purchases at the front counter.
• Answer questions and provide information in person, via email, and by telephone.
• Refer unresolved matters to the appropriate staff member.
• Perform basic office tasks.
• Reconcile the cash drawer at the end of each shift.
• Perform special projects and related duties as required.
• Maintain attention to detail for inventory and transaction records.
• Restock merchandise and brochures on the sales floor.
• Maintain regular attendance at the workplace.

Skills

Customer service

Communication skills

Team collaboration

Flexibility

Physical stamina

Stand/walk for long periods

Positive attitude

Tools

Cash register operation

POS system

Job description

Town of Lexington
Employment Opportunity

We are currently accepting applications for the part-time position of:

Visitors' Center Tourism Advisor/Cashier

Hourly Rate: $15.68/hour
Part Time: Monday through Sunday (all week), weekend availability strongly preferred
Posting will remain open until filled

GENERAL SUMMARY:

Under the general supervision of the Visitor Center Manager, this position performs a variety of clerical,
administrative, and customer service tasks to support the overall operations of the Visitor Center. Tourism
Advisors/Cashiers greet and converse with visitors, providing them with insights into the town's rich history
and culture by serving as ambassadors to enhance the visitor's experience.

ESSENTIAL JOB FUNCTIONS:

* Assists the public at the front counter by ringing up purchases;
* Answers questions and provides information in person, via email, and by telephone;
* Refers unresolved matters to the appropriate staff member;
* Performs basic office tasks;
* Reconciles cash drawer at the end of their shift;
* Performs special project and other related duties as required or as the situation dictates;
* Maintain an attention to detail for accurate inventory and transaction records;
* Restock merchandise and brochures on the sales floor;
* Regular attendance at the workplace is required.

SUPERVISORY RESPONSIBILITY:

None

MINIMUM EDUCATION & EXPERIENCE:

N/A

PREFERRED QUALIFICATIONS:

* Ability to stand and walk during shifts;
* 14 years of age or older;
* Strong communication skills and the ability to engage effectively with customers;
* A positive attitude, strong work ethic, and commitment to providing excellent customer service;
* Flexibility to work various shifts, including weekends and holidays, as needed;

* Previous customer service and hospitality experience and general knowledge of Boston's history are
preferred, but not required;
* Ability and motivation to work collaboratively in a team environment;
* Strong math skills are preferred, but not required.

Ability to:

* Effectively handle close contact with co-workers and frequent interactions with the public;
* Multitask, concentrate, and perform administrative support services in a busy environment;
* Remember, with clarity, a variety of task instructions and preferred procedures
* Work well independently in any temporary absence of supervision.
* Communicate clearly, both orally and in writing, and maintain effective work relationships.

WORKING CONDITIONS & PHYSICAL DEMANDS:

Work is performed in a normal retail store environment, not subject to extremes of temperatures, noise, odor,
etc. Operates a cash register and other office equipment. Work requires extended periods of standing, keying
a cash register and bagging customer purchases, which require eye-hand coordination and finger dexterity.

Hours: The Visitors Center is open daily, seven days a week throughout the year excluding Thanksgiving,
Christmas Day, and New Year's Day. Shifts are typically split between the morning and afternoon.

The Town of Lexington has a strong commitment to Diversity, Equity, and Inclusion and we are actively seeking
candidates who bring new voices and lived experiences to our organization.

The duties listed in this job description are intended only as illustrations of the various types of work that will be
performed. The omission of specific statements of duties does not exclude them from the position if the work is similar,
related or a logical assignment to the position. The job description does not constitute an employment agreement
between the employer and the employee and is subject to change by the employer as the needs of the employer and
requirements of the job change.

APPLICATION PROCESS
All applicants are required to complete a Town application form, available from the Internet at
www.lexingtonma.gov, emailing [e-mail], calling [phone] or by visiting the Human
Resources Department. Resumes may be attached to the application form as additional information, but cannot
serve as a substitute for completing the required application form.

CORI screening required.

Application and resumes must be received in the Town's Human Resources Department. This position is
open until filled.

The Town reserves the right to modify the application deadline, and/or accept applications after the deadline, to
best serve the interest of the community.

After the deadline all applications will be reviewed and the most highly qualified candidates will be invited to
one or more interviews. All applicants will be notified of their standing in the process as soon as a decision has
been made regarding their individual application.

Individuals who need accommodations in order to participate in this process should contact the Human
Resources Department.

Questions regarding this hiring process should be addressed to the:
Human Resources Department
Town of Lexington
1625 Massachusetts Avenue
Lexington, MA 02420
[phone]