Human Services/Senior Services Program Coordinator (PDF)

Town of Lexington; Lexington (MA); On-site; USD 74,000 - 85,000; Full time

Benefits offered by this job

Excellent benefits package

Job summary

Town of Lexington is seeking a Senior Services Program Coordinator to oversee department-wide programs, communications, and events, coordinating across Human Services divisions and community partners.

The role emphasizes education, wellness, aging in place, caregiver support, and outreach; candidates should have an associate degree and 1–3 years experience with older adults, plus strong planning and communication skills.

Qualifications

• Associate's degree in human services, social work, or related field.
• 1–3 years of related experience with older adults.
• Knowledge of local, state, and federal rules and regulations.
• Ability to establish and maintain working relationships and communicate effectively.
• Proficient in Microsoft Office and department software such as MyRec, Canva, and Constant Contact.

Responsibilities

• Coordinate the implementation and evaluation of department-wide programs, workshops, and events with divisional staff.
• Expand educational programming and community engagement opportunities.
• Coordinate newsletters and department calendar, setting deadlines and compiling content.
• Manage program logistics: registration, scheduling, room reservations, and vendor coordination.
• Maintain records of program vendors, presenters, and partners for future planning.
• Prepare reports and track program expenditures within budget allocations.

Skills

Excellent planning and organizational

Excellent written and verbal沟通 skills

Education

Associate's degree in human services, social work, or related field

Tools

MyRec

Canva

Constant Contact

Microsoft Office

Job description

EMPLOYMENT OPPORTUNITY

Town of Lexington

We are currently accepting applications for the full-time position of:

Human Services / Senior Services Program Coordinator

Human Services Department

Hourly Range: $35.60 - $40.63

Excellent benefits package

The REQUIRED Town of Lexington application form, a cover letter, and resume must be received in the Town's Human Resource Department.

This position is open until filled with priority given to applications received by September 9, 2026.

GENERAL SUMMARY

Coordinates the operational implementation of department-wide programs, communications, and community engagement initiatives that improve access to Human Services for residents of all ages. Supports the planning and delivery of educational opportunities, special events, and outreach efforts by working collaboratively across Senior Services, Youth & Family Services, Veterans' Services, Transportation, and with community partners. The position plays a key role in connecting divisional efforts, coordinating department communications, supporting program implementation, and expanding educational opportunities that promote health, wellness, mental health, financial literacy, caregiver support, aging in place, and overall community well-being.

Essential Functions

• Coordinates and supports the implementation and evaluation of department-wide programs, workshops, educational opportunities, and special events in collaboration with divisional staff.
• Works collaboratively with divisional staff and community partners to expand educational programming and community engagement opportunities that promote health, wellness, mental health, financial literacy, caregiver support, aging in place, and overall well-being for residents of all ages.
• Coordinates the development and distribution of the Human Services newsletter and department calendar. Establishes publication deadlines, gathers and organizes content from divisional staff, prepares materials for publication, and ensures programs, services, and events are communicated accurately and on time.
• Maintains a department-wide annual calendar of programs, events, and initiatives, coordinates scheduling across Human Services divisions to minimize conflicts, and identifies opportunities for collaboration.
• Coordinates program logistics including registration setup, MyRec scheduling, room reservations, presenter agreements, supply coordination, and other administrative support needed for successful program delivery.
• Assists with implementing Human Services programs and special events by providing logistical and operational support before, during, and after events.
• Coordinates program information, marketing materials, and event details for newsletters, website updates, social media, and other communications in collaboration with the Community Engagement Coordinator and divisional staff.
• Coordinates program-related administrative and financial processes, including obtaining required vendor documentation, W-9 forms, vendor setup information, invoices, and other required paperwork; works with the Office Manager to facilitate timely payment processing; and tracks program expenditures within established budget allocations while keeping divisional staff informed of spending.
• Maintains organized records of program vendors, presenters, community organizations, and other partners to support future planning and continuity.
• Coordinates department programming meetings, maintains shared planning documents, and tracks timelines and action items related to department programming and initiatives.
• Maintains records, participation data, and program documentation to support grants, departmental reports, budget development, and reporting requirements.
• Regular attendance at the workplace is required.
• Performs other similar or related duties as required or as the situation dictates.

Supervision

Supervision Scope: Performs varied and highly responsible functions requiring extensive independent judgment in ensuring conformance with applicable laws, regulations, collective bargaining agreements and departmental policies.

Supervision Received: Works under general supervision of the Human Services Director within a broad scope of established policies and procedures. Functions independently, referring specific problems to supervisor only where clarification or interpretation of town policy or procedure is required.

Supervision Given: None

Recommended Minimum Qualifications

Education, Training and Experience

Associate's degree in human services, social work, or related field; and one to three (1-3) years of increasingly responsible related experience with older adults; or any equivalent combination of education and experience.

Special Requirements

Knowledge: Knowledge of local, state, and federal rules and regulations. Knowledge of department programs and operations and area human services, issues, and programs. Knowledge of modern office methods, practices, and computer equipment.

Ability: Ability to establish and maintain working relationships with the public, organizations, departments, volunteers, and officials. Ability to communicate effectively. Ability to operate standard office equipment. Ability to multi-task and prioritize assignments. Ability to analyze problems and identify alternative solutions. Ability to work successfully as a team member.

Skills: Excellent planning and organizational skills. Excellent written and verbal communication skills. Proficient computer skills, interpersonal and problem-solving skills. Skill in the use of Microsoft Office, and department software applications such as MyRec, Canva, and Constant Contact. Skills in preparing presentations and providing presentations to groups.

Job Environment

• Work is performed in an office environment. The majority of work is performed in a moderately noisy work environment.
• Operates computer, printer, telephone, copier, postage machine, facsimile machine, and all other standard office equipment.
• Makes frequent contact with the general public, other town departments, businesses community stakeholders, residents, program facilitators and public officials. Contacts are in person, by telephone, and by email and involve an information exchange dialogue.
• Errors could result in delays in service and could potentially result in monetary and/or legal repercussions.

Physical Requirements

• Regularly required to walk, stand, sit, talk, and hear; operate objects, tools, or controls; pick up paper, files, books, and other common office objects. Ability to view computer screens and work with details for extended periods of time.
• Ability to reach and bend, to stoop, kneel crouch, or crawl and push/pull or may occasionally lift objects up to 30 pounds. Must be able to communicate. Vision and hearing at or correctable to normal ranges.
• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

APPLICATION PROCESS

All applicants must submit a Town application form. You may attach a resume for supplemental context, but it will not be accepted in place of the completed form.

Once the application deadline passes, we will review all submissions and invite top-qualified candidates for interviews. All applicants will receive updates on their status as decisions are made.

If you require accommodations to participate in the application or interview process, please contact the Human Resources Department.

Questions regarding this hiring process should be addressed to:

Human Resources Department, Town of Lexington,
Email: [e-mail], Phone # [phone]
1625 Massachusetts Avenue, Lexington, MA 02420