Senior Services Municipal Assistant (PDF)

Town of Lexington; Lexington (MA); On-site; USD 30,000 - 39,000; Part time

Job summary

The Town of Lexington is seeking a part-time Senior Services Assistant to support our senior programs and community outreach. You will handle front-line inquiries, coordinate SHINE and OWLL activities, assist with tax-aide volunteer efforts, and help produce flyers and social media updates under supervision.

With a High School diploma and 1-2 years in social services, you contribute to a respectful, inclusive team that keeps older residents healthy, engaged, and connected through well-organized

Qualifications

• High School Diploma required; Associate's degree or equivalent preferred.
• Broad knowledge of social services with 1-2 years' experience working in the field.

Responsibilities

• Provide customer service with phone calls and walk-ins.
• Assist with coordination of the SHINE program and volunteer counselor schedules.
• Assist with administration of the Senior Parking Pass program.
• Assist with planning, scheduling, registration, and logistical coordination for OWLL programs.
• Assist with the annual AARP Tax-Aide program, including volunteer and participant coordination.
• Assist staff in preparing flyers, e-newsletters, and other informational materials, as well as social media for the Senior Services Division.
• Attend and participate in meetings as necessary.
• Other duties as assigned.

Skills

Customer service

Teamwork

Communication skills

Diversity equity inclusion

Digital communications

Knowledge of rules and regulations

Education

High School Diploma

Associate's degree preferred

Job description

EMPLOYMENT OPPORTUNITY

Town of Lexington

Senior Services Assistant

Hourly Rate: $26/hour

Up to 15-18 hours/week

Non-benefited position

Under the general supervision of the Senior Service Director, the Senior Services Assistant will support senior services to keep residents healthy, engaged, and connected. The Assistant will work closely with Senior Services staff. The Assistant serves as an important point of contact for older adults, volunteers, community partners and helps ensure that Senior Services division operates efficiently and effectively.

ESSENTIAL JOB FUNCTIONS

• Provide customer service with phone calls and walk-ins.
• Assist with the coordination of the SHINE program and volunteer counselor schedules.
• Assist with administration of the Senior Parking Pass program.
• Assist with planning, scheduling, registration, and logistical coordination for OWLL programs.
• Assist with the annual AARP Tax-Aide program, including volunteer and participant coordination. Assist with scheduling, appointment reminders, registration, and program communication.
• Assist staff in preparing flyers, e-newsletters, and other informational materials, as well as social media for the Senior Services Division.
• Attend and participate in meetings as necessary.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITY

None.

MINIMUM EDUCATION & EXPERIENCE

High School Diploma required. Associate's degree or equivalent preferred. Broad knowledge of social services with 1-2 years' experience working in the field. Previous education and/or experience with seniors preferred.

SKILLS & QUALIFICATIONS

• A strong commitment to the principles of diversity, equity, and inclusion as cornerstones of excellent public service.
• The ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and recommend courses of action.
• The ability to work successfully as a team member.
• Excellent oral, written, and digital communications skills. Experience preparing flyers and updating social media.
• Knowledge of local, state and federal rules and regulations.

PHYSICAL REQUIREMENTS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to walk, stand, sit, talk, and hear; operate objects, tools, or controls; pick up paper, files, books, and other common office objects. Ability to view computer screens and work with details for extended periods of time. Ability to reach and bend, to stoop, kneel crouch, or crawl and push/pull or may occasionally lift objects up to 10 pounds. Must be able to communicate. Vision and hearing at or correctable to normal ranges.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

Pay Equity/Equal Opportunity/Americans with Disabilities Act Employer

Pay Equity/Equal Opportunity/Americans with Disabilities Act Employer