Customer Service Specialist/Administrative Assistant

Town of Lexington, South Carolina; Lexington (SC); On-site; USD 32,000 - 40,000; Full time

Job summary

The Town of Lexington, South Carolina, is seeking a Customer Service Specialist in the Transportation Department. The role provides clerical and administrative support, greets visitors, handles calls, and responds to inquiries while supporting multiple departments.

The ideal candidate has a high school diploma or GED plus 2–3 years of customer service or administrative experience, strong communication skills, and the ability to work well in a team environment.

Qualifications

• High school diploma or GED or equivalent required.
• 2–3 years of customer service and/or administrative experience.
• Excellent communication and computer skills.
• Ability to work well in a team and manage multiple tasks.

Responsibilities

• Greet visitors and answer telephone calls in a courteous manner.
• Respond to public inquiries and complaints with accurate information.
• Prepare correspondence and reports for the department.
• Maintain records and assist with work orders and permits.
• Process FOIA requests and monitor outstanding work orders.
• Provide general administrative support to department staff.

Skills

Customer service

Communication

Clerical tasks

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Town of Lexington is accepting applications for the position of Customer Service Specialist in the Transportation Department. Under occasional supervision, this position performs administrative, clerical, and customer service duties in support of the Transportation, Planning & Building, and Special Funds Departments. Responsibilities include greeting visitors, answering telephone calls, responding to public inquiries and complaints, preparing correspondence and reports, maintaining records, processing work orders, assisting with permits and Freedom of Information Act (FOIA) requests, monitoring outstanding work order requests, and providing general administrative support to department staff.

The successful applicant must be organized, efficient, detail-oriented, and possess excellent communication, computer, and customer service skills. This position requires a high school diploma or GED equivalent supplemented by two to three years of customer service and/or administrative experience, or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities. Applicants should demonstrate the ability to communicate professionally with the public and staff, manage multiple priorities, maintain accurate records, and work effectively in a team environment.

Applicants may apply online at www.lexsc.gov by submitting a resume, cover letter, references and completed application. The position will remain open until filled. The Town of Lexington is an equal opportunity employer.