Visitor Experience Associate — Part-Time, Hybrid

Brooklyn Museum; New York (NY); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Medical, dental, vision insurance

401(k) & Pension Plan

Generous paid time off including major

Disability coverage

Staff discounts

Free museum admission

Hybrid schedule (3 days on-site / 2 at

Job summary

Brooklyn Museum is seeking a part-time Visitor Experience Floor Associate to welcome guests and ensure an inclusive, engaging experience during the Art of Manga exhibition. You will handle admissions, Coat Check, and wayfinding while staying informed on exhibitions and program offerings.

This is a temporary role through March 7, 2027. The ideal candidate is friendly, dependable, and adaptable, thriving in a fast-paced team environment with shifts including weekends.

Qualifications

• Experience in fast-paced, public-facing roles.
• Ability to handle cash and operate a POS.
• Comfort communicating ticketing policies clearly and politely.
• Commitment to inclusivity and welcoming environment.
• Physical ability to stand for long periods and lift up to 20 lbs.

Responsibilities

• Greet visitors warmly and communicate exhibition guidelines and events.
• Sell admission, event tickets, and memberships using POS, handling cash and cards.
• Manage visitor check-in and timed entry into exhibitions and programs.
• Monitor lines for ticketed exhibitions to ensure smooth entry.
• Staff Coat Check and organize visitor belongings.
• Maintain up-to-date knowledge of exhibitions, programming, and Membership benefits.
• Provide directions and assistance to help visitors navigate the building.
• Assist with special events, scanning tickets and guest services beyond regular hours.
• Participate in daily morning shift meetings and review notes to stay informed.
• Perform other duties related to Visitor Services as needed.

Skills

Customer service

Team player

Cash handling

POS system

Policy communication

Flexibility

Bilingual (non-English) a plus

Education

High school diploma or equivalent

Job description

Brooklyn Museum is seeking a part-time Visitor Experience Floor Associate to welcome guests and ensure an inclusive, engaging experience during the Art of Manga exhibition. You will handle admissions, Coat Check, and wayfinding while staying informed on exhibitions and program offerings.

This is a temporary role through March 7, 2027. The ideal candidate is friendly, dependable, and adaptable, thriving in a fast-paced team environment with shifts including weekends.