Sales Associate

Brooklyn Museum; New York (NY); Hybrid; USD 27,000 - 39,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Savings Plan

Pension plan

Paid time off

13 Museum holidays

Disability coverage

FSAs & HSAs

Employee assistance program

Free museum admission

Staff discount 40%

Job summary

Brooklyn Museum is seeking a Shop Sales Associate for the Museum Shop. This part-time, temporary role supports the Art of Manga exhibition through March 7, 2027. You will help visitors, process transactions, restock, and manage online orders while delivering exceptional customer service.

The position requires at least one year of retail experience, comfort with POS systems, and the ability to lift up to 30 lbs. Weekend shifts and a three-day on-site schedule are expected.

Qualifications

• At least one year of retail sales experience, preferably in a museum or gift shop setting.
• Experience with POS systems and cash handling.
• Strong customer service skills in a fast-paced environment.
• Ability to lift up to 30 lbs and perform physical tasks as needed.

Responsibilities

• Deliver exceptional customer service by engaging with visitors and providing product recommendations and gift wrapping.
• Maintain a professional, positive presence on the sales floor and support a team-oriented guest-first environment.
• Operate POS systems to complete transactions and keep accurate records.
• Sell Museum Memberships using the POS or kiosks.
• Restock merchandise, organize displays, and ensure the shop is clean and inviting.

Skills

Retail experience

Customer service

POS systems

Cash handling

Lifting up to 30 lbs

Multilingual

Tools

POS hardware

Job description

About the role

As a Shop Sales Associate at the Brooklyn Museum, you will be a key part of our visitor experience, representing the Museum through exceptional customer service in our retail space. This temporary, part-time position supports the Museum’s Art of Manga exhibition, running through March 7, 2027. You will play a critical role in welcoming visitors, assisting with purchases, restocking merchandise, and ensuring the shop is inviting and well-organized. The ideal candidate brings a passion for retail, the arts and Manga, has a strong customer-service mindset, and thrives in a fast-paced, team-oriented environment. This role involves both front-of-house interaction and behind-the-scenes attention to detail—whether helping a guest find the perfect gift, handling transactions efficiently, or supporting inventory and online orders. You’ll be part of a collaborative team working to enhance the overall Museum experience through the Brooklyn Museum Shop.

Responsibilities:

• Deliver exceptional customer service by engaging proactively with visitors to provide product recommendations and create a welcoming, memorable shopping experience, and seasonal gift wrapping.
• Maintain a professional, positive presence on the sales floor, supporting a team-oriented and guest-first environment.
• Operate POS systems to complete transactions, including cash handling, opening/closing registers, and keeping accurate records.
• Sell Museum Memberships using the point-of-sale system or available kiosk.
• Replenish merchandise, organize, and deep clean the shop space daily, ensuring displays are clean, signed, well-lit, and visually appealing
• Fulfill online orders promptly and accurately.
• Restock and maintain Gashapon machines, and troubleshoot issues as needed.
• Stay informed about Museum programming and exhibitions to better assist visitors and connect them with related products.
• Attend product/vendor trainings and staff meetings to stay current on merchandise knowledge and visitor experience practices.
• Adhere to retail zoning and scheduling assignments, supporting smooth operations across shifts.
• Support Shop leadership in maintaining floor standards and addressing customer concerns.
• Uphold all Brooklyn Museum Shop policies and standards while contributing to a holistic visitor experience.
• Assist with stock and inventory counts as necessary.
• Perform other duties as assigned to support Shop and Museum operations.

Qualifications:

• Interest in Manga and Gashapon a plus
• At least one year of retail sales experience, preferably in a museum or gift shop setting
• Experience with POS systems and cash handling
• Strong customer service skills in a fast-paced environment
• Ability to lift up to 30 lbs and perform physical tasks as needed
• Ability to communicate clearly and courteously with a diverse public
• Strong organizational and multitasking skills
• Ability to uphold Museum policies in a respectful and professional manner
• Weekend availability and schedule flexibility
• Fluency in a language other than English a plus
• Familiarity with museum retail environments or art-related merchandise

Reports to: Director of Visitor Services

Hourly Rate: $24.00 per hour

Position type: Part-time, Temporary

FLSA status: Non-exempt

Union status: Union - UAW Local 2110

Term: Through March 7, 2027

Schedule: 3 days a week for a total of 21 hours per week is the minimum. Saturday and Sunday shifts are mandatory, and other shifts to be discussed/determine. Additional hours may be assigned/requested based on special events at the Museum. The First Saturday events and quarterly training session are mandatory shifts.

The Museum provides competitive compensation along with generous benefits and perks for all eligible employees. Individual benefit offerings may vary based on position type and union status.

• Medical, dental, vision and life insurance
• 401(k) Savings Plan and Pension Plan
• Generous paid time off, including annual vacation leave, sick leave, and 13 Museum holidays
• Short-term and long-term disability coverage
• Flexible Spending Accounts (FSAs) & Health Savings Accounts (HSAs) for eligible pre‑tax health care, dependent care, and commuter expenses
• Employee Assistant Program
• Free admission to various NYC museums and cultural institutions
• Early access to Museum exhibitions
• Invitations to staff-only programs, tours, and on-site engagement events
• Opportunities to participate in community initiatives and Museum programs
• 40% discount for staff in Museum shops
• All positions are based in Brooklyn, New York, with some eligible for a hybrid work schedule (three days on‑site / two days remote)