Museum Visitor Experience Specialist

Baltimore Museum of Art; Baltimore (MD); Hybrid; USD 33,000 - 37,000; Full time

Job summary

Baltimore Museum of Art is hiring a Visitor Experience Associate to warmly welcome guests and members, handling admissions, information desk duties, and front-of-house operations. You will serve as a friendly liaison, promote exhibitions and memberships, and assist with parking and data collection in a fast-paced museum setting.

The role requires strong communication, customer service, and a willingness to learn POS systems, with on-site shifts Thursday, Friday, Saturday, and Sunday, 28 hours

Qualifications

• High school diploma or equivalent required.
• 1–3 years of cash handling and customer service experience.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, public-facing environment.
• Multilingual candidates are preferred; Spanish, French, or Mandarin a plus.
• Comfort with learning new technology and membership databases.
• Able to stand for extended periods and lift up to 30 pounds.

Responsibilities

• Providing exemplary customer service to BMA visitors and members
• Promoting repeat visitation, exhibitions, programs, the museum’s collection, and museum membership.
• Answering guest questions and processing admission for museum programs, exhibitions, and special events
• Collecting visitor data and feedback
• Assisting visitors with parking-related processes
• Fielding phone calls from visitors with questions
• Serving as a liaison between visitors and BMA colleagues
• Efficient and effective communication with other front-of-house teams including Security, Facilities, and the BMA Shop
• Performing daily visitor services operations at the Box Office, Coat check, and Information Desk
• Cleaning and disinfecting the Information Desk, phones, laptops, and touchscreen surfaces.

Skills

Customer service

Communication

Multitasking

De-escalation

Education

High school diploma or equivalent

Tools

POS software

Microsoft Office

Job description

Baltimore Museum of Art is hiring a Visitor Experience Associate to warmly welcome guests and members, handling admissions, information desk duties, and front-of-house operations. You will serve as a friendly liaison, promote exhibitions and memberships, and assist with parking and data collection in a fast-paced museum setting.

The role requires strong communication, customer service, and a willingness to learn POS systems, with on-site shifts Thursday, Friday, Saturday, and Sunday, 28 hours