Visitor Experience Associate — Front Desk & Admissions

Holocaust Museum Houston; Houston (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

Holocaust Museum Houston is seeking a Visitor Services Associate to serve as a welcoming face and primary contact for guests. You will handle admissions, ticketing, and store sales while ensuring a respectful and informative visitor experience.

The role involves assisting with directions, accessibility needs, and providing accurate information about exhibits and events. Candidates should be able to work various shifts, pass a background check, and work well in a team environment.

Qualifications

• At least 16 years of age.
• 1–2 years experience in museum, retail, hospitality, or customer service preferred.
• Bilingual English/Spanish a plus.
• Availability to work daytime shifts, evenings, weekends, and select holidays.
• Must pass a background check.

Responsibilities

• Provide professional, courteous, and knowledgeable customer service to visitors.
• Sell admissions tickets, audio tours, memberships, and Store merchandise.
• Process transactions using POS and admissions systems.
• Assist visitors with questions, directions, accessibility needs, and information.
• Operate and troubleshoot ticketing systems, audio guides, and assistive devices.
• Support group tours and special events as needed.
• Answer incoming calls and route inquiries.
• Maintain a clean, organized visitor services area.

Skills

Customer service

Interpersonal communication

Diversity awareness

Team collaboration

Flexibility & reliability

Bilingual English/Spanish a plus

Tools

Point-of-Sale systems

Basic computer applications

Job description

Holocaust Museum Houston is seeking a Visitor Services Associate to serve as a welcoming face and primary contact for guests. You will handle admissions, ticketing, and store sales while ensuring a respectful and informative visitor experience.

The role involves assisting with directions, accessibility needs, and providing accurate information about exhibits and events. Candidates should be able to work various shifts, pass a background check, and work well in a team environment.