Guest Experience Ambassador (Gallery & Events)

Artechouse; Houston (TX); On-site; USD 19,000 - 27,000; Full time

Job summary

ARTECHOUSE is seeking dynamic individuals for the Visitor Experience team in Houston. VE Hosts serve as ambassadors, deliver welcoming talks, support ticketing, and help ensure a safe, engaging gallery experience for all visitors.

Ideal candidates show excellent communication, enjoy working with diverse guests, are comfortable presenting to small groups, and can work Saturdays or Sundays. Dress code is black and white; prior hospitality or visitor services experience is a plus.

Qualifications

• Excellent oral communication and interpersonal skills.
• Flexibility and positivity when dealing with new experiences and people.
• Comfortable speaking to small groups.

Responsibilities

• Act as ARTECHOUSE ambassador to the general public through positive and timely customer service for all of our visitors both in person and over email.
• Welcome visitors and deliver an introduction talk to position their experience.
• Ensure the safety of the artwork and other guests by being a vigilant presence on the gallery floor.
• Maintain a well-informed, working knowledge on the topic of the featured artist(s), installations on view and the digital medium overall.
• Perform opening, closing and mid-shift duties to ensure a clean and ready space for the visitors.
• Utilize ticketing software in order to assist guests with ticket purchases, check-in and other ticketing needs
• Proactively engage with visitors to assist with their experience
• Manage crowd control and visitor traffic flow with the ability to anticipate opportunities to assist visitors and allow for as smooth an operation as possible
• Educate people about ARTECHOUSE’s mission and current installation
• Embod and exemplify the values of ARTECHOUSE in every interaction with visitors

Skills

Excellent communication

Interpersonal skills

Public speaking

Ability to learn ticketing/office apps

Tools

Ticketing software

Job description

ARTECHOUSE is seeking dynamic individuals for the Visitor Experience team in Houston. VE Hosts serve as ambassadors, deliver welcoming talks, support ticketing, and help ensure a safe, engaging gallery experience for all visitors.

Ideal candidates show excellent communication, enjoy working with diverse guests, are comfortable presenting to small groups, and can work Saturdays or Sundays. Dress code is black and white; prior hospitality or visitor services experience is a plus.