Visitor Experience Associate

Cleveland Museum Of Natural History; Cleveland (OH); On-site; USD 18,000 - 26,000; Full time

Job summary

The Visitor Experience Associate serves as the first point of contact for museum guests, creating a welcoming environment and delivering exceptional customer service. You will assist guests at the welcome desk and in gallery spaces, answer questions, and help with tickets and memberships.

You will stay informed about exhibits and events, coordinate volunteer shifts, and may lead talks, tours, or other experiences, helping visitors have a rewarding learning experience.

Qualifications

• High school diploma or GED required.
• 1 year of experience in a customer service environment.
• Ability to work weekends and evenings as needed.
• Strong written and verbal communication skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Welcome visitors, scan tickets, and provide information about exhibits, events, programs, and membership packages.
• Facilitate the daily sale of Museum admission tickets, event tickets, programs, and memberships.
• Assist visitors with navigation and advocate for Museum initiatives in gallery space.
• Answer incoming calls and emails, assist with inquiries or direct guests to the appropriate team.
• Opportunity to lead talks, tours, and other museum experiences, fostering a welcoming atmosphere and a rewarding learning experience for visitors.
• Serve as a greeter for self-guided groups, giving the group the code of conduct, maps and any other necessary information.
• Help coordinate volunteer’s shift duties, acting as their main point of contact for assistance.
• Stay informed an up to date on changes in Museum exhibits and upcoming events.
• Ensure the front desk area is neat, and materials are fully stocked.

Skills

Communication skills

Customer service

Flexible schedule

Organizational skills

Fast-paced environment

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Visitor Experience Associate

Cleveland, OH, US

Salary Range: $15.85 To $15.85 Hourly

Visitor Experience Associate

Job Summary:

The Visitor Experience Associate serves as the first point of contact for museum guests, creating a welcoming and engaging environment. This role involves building relationships with visitors, providing exceptional customer service, and ensuring they have the information needed for an enjoyable experience. Responsibilities include assisting guests at the welcome desk and gallery spaces, answering questions, processing tickets and memberships, and maintaining the integrity of the museum’s database while addressing visitor needs.

Essential Duties and Responsibilities:

• Welcome visitors, scan tickets, and provide information about exhibits, events, programs, and membership packages
• Facilitate the daily sale of Museum admission tickets, event tickets, programs, and memberships
• Assist visitors with navigation and advocate for Museum initiatives in gallery space
• Answer incoming calls and emails, assist with all inquiries or direct guests to the appropriate team
• Opportunity to lead talks, tours, and other museum experiences, fostering a welcoming atmosphere and a rewarding learning experience for visitors.
• Serve as a greeter for self-guided groups, giving the group the code of conduct, maps and any other necessary information
• Help coordinate volunteer’s shift duties, acting as their main point of contact for assistance
• Stay informed an up to date on changes in Museum exhibits and upcoming events
• Ensure the front desk area is neat, and materials are fully stocked
• Other related duties as assigned

Education/Experience:

High school diploma or GED and 1 year of experience in a customer service environment required.

Knowledge, Skills, and Abilities:

• Strong written and oral communication skills
• Ability to provide exceptional customer service and gather visitor information
• Ability to work a flexible schedule, including weekends and evenings as needed
• Excellent organizational skills and attention to detail
• Ability to thrive in a fast-paced environment

Working Conditions:

This position may include standing, sitting, and walking for prolonged periods of time. Must be able to lift up to 30lbs with or without reasonable accommodations.

The Cleveland Museum of Natural History is an EQUAL OPPORTUNITY, EMPLOYER and a SUBSTANCE-FREE WORKPLACE