Visitor Experience & Admissions Associate (On-Call)

Harvard Museums of Science & Culture; Cambridge (MA); On-site; USD 21,000 - 30,000; Part time

Job summary

Harvard Museums of Science & Culture in Cambridge, MA seeks an on-call Visitor/Customer Services Representative to greet visitors, provide information, and support admissions and shop operations.

The role involves handling POS transactions, guiding groups, and answering inquiries across HMNH, HMANE, CHSI, and PMAE as part of a coordinated staffing plan. Hours are limited to 14 per week and benefits eligibility is not available.

Responsibilities

• Greet visitors and provide introductory museum information, including wayfinding and exhibits details.
• Direct incoming calls and respond to inquiries from the general information line.
• Assist with processing school and commercial group visits.
• Perform Shop operations including processing sales and returns per policies.
• Convey product information to promote sales and educational relevance of Shop items.
• Balance daily receipts using the POS system and prepare deposits.
• Assist with opening procedures and timely reporting.

Job description

Harvard Museums of Science & Culture in Cambridge, MA seeks an on-call Visitor/Customer Services Representative to greet visitors, provide information, and support admissions and shop operations.

The role involves handling POS transactions, guiding groups, and answering inquiries across HMNH, HMANE, CHSI, and PMAE as part of a coordinated staffing plan. Hours are limited to 14 per week and benefits eligibility is not available.