Guest Experience Specialist - Multichannel Support & CRM

Museum of Science; Boston (MA); On-site; USD 25,000 - 27,000; Full time

Job summary

The Museum of Science in Boston seeks a guest services professional to deliver exceptional service across phone, email, and chat. You will use CRM and POS systems, liaise with multiple departments, and help ensure smooth guest check-ins, program fulfillment, and membership processing.

Hours are Wednesday through Friday, with a focus on accuracy, policy adherence, and safeguarding sensitive items in the lost-and-found.

Qualifications

• Deliver Exceptional Guest Service across phone, email, and chat.
• Utilize CRM & POS systems to perform transactions and record keeping.
• Liaise across departments to ensure smooth guest check-ins, program fulfillment, and membership processing.
• Support revenue and safety protocols, enforce policies, and manage the lost and found program.

Responsibilities

• Maintain knowledge of offerings across channels to provide prompt, accurate information.
• Record transactions and inquiries accurately in CRM/POS systems.
• Coordinate with departments to ensure smooth guest experiences and program fulfillment.
• Assist with enforcing safety policies and handling sensitive items in the lost and found.

Skills

Guest service

Communication

Teamwork

Calm under pressure

Attention to detail

Tools

CRM systems

POS systems

Microsoft Office

Job description

The Museum of Science in Boston seeks a guest services professional to deliver exceptional service across phone, email, and chat. You will use CRM and POS systems, liaise with multiple departments, and help ensure smooth guest check-ins, program fulfillment, and membership processing.

Hours are Wednesday through Friday, with a focus on accuracy, policy adherence, and safeguarding sensitive items in the lost-and-found.