On-Call Visitor Services Associate

Norman Rockwell Museum; Northern (KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

The Norman Rockwell Museum is seeking an On-Call Museum Associate to support Visitor Services and the Museum Store. This role focuses on delivering welcoming guest experiences and facilitating purchases and reservations.

Shifts are year-round with no guaranteed hours and not to exceed 30 hours per week. The position emphasizes helping visitors, selling tickets, promoting programs, and ensuring smooth operations across departments.

Qualifications

• Available for flexible schedule and weekend shifts.
• Compensation is tied to hours worked.
• Personable with excellent communication skills.
• Able to work confidently and courteously in a busy environment.
• Comfortable using various technology systems and helping visitors engage with digital tools.
• Enjoys interacting with customers and making recommendations.
• Interested in Norman Rockwell and Illustration art.

Responsibilities

• Greets visitors, provides orientation and recommendations for experiences on campus.
• Promotes Studio and Gallery Tours and other programming; handles ticket sales.
• Answers phones and assists with online bookings.
• Performs open and close duties as assigned.

Skills

Customer service

Excellent communication

People-oriented

Tech-savvy

Flexibility

Spanish language

Interest in art

Tools

Microsoft Office

Teams

POS systems

Reservation systems

Job description

The Norman Rockwell Museum is seeking an On-Call Museum Associate to support Visitor Services and the Museum Store. This role focuses on delivering welcoming guest experiences and facilitating purchases and reservations.

Shifts are year-round with no guaranteed hours and not to exceed 30 hours per week. The position emphasizes helping visitors, selling tickets, promoting programs, and ensuring smooth operations across departments.