On-Call Museum Guest Experience Associate

Norman Rockwell Museum; Stockbridge (MA); On-site; USD 22,000 - 30,000; Part time

Job summary

The Norman Rockwell Museum in Stockbridge, MA seeks On-Call Museum Associates to assist in Visitor Services and Museum Store, engaging visitors and guiding experiences on campus. A genuine interest in the visual arts and a welcoming demeanor are essential.

This as-needed, year-round role offers flexible shifts, with work typically occurring on-site. Responsibilities include ticketing, tours, merchandise assistance, and welcoming guests with warm, informed service.

Qualifications

• Flexible schedule including weekends
• Compensation tied to hours worked
• Personable with excellent communication skills
• Able to work confidently in a busy environment
• Comfortable with technology and helping visitors engage with digital tools
• Enjoys interacting with customers and making recommendations
• Interest in visual arts and Norman Rockwell
• Spanish or foreign language ability a plus

Responsibilities

• Greet visitors and provide orientation and recommendations
• Promote tours and programming and process ticket sales via POS
• Answer phones and assist with online bookings
• Open and close duties as assigned
• Assist with store and cafe operations and merchandising
• Explain membership benefits and assist with events and programs
• Support safety policies and daily museum operations

Skills

Customer service

Communication

Tech literacy

Spanish language

Tools

POS system

Microsoft Office

Job description

The Norman Rockwell Museum in Stockbridge, MA seeks On-Call Museum Associates to assist in Visitor Services and Museum Store, engaging visitors and guiding experiences on campus. A genuine interest in the visual arts and a welcoming demeanor are essential.

This as-needed, year-round role offers flexible shifts, with work typically occurring on-site. Responsibilities include ticketing, tours, merchandise assistance, and welcoming guests with warm, informed service.